Do work that matters.
At AlertMedia, everything we do supports our mission: To save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity.
Our values which reflect our view on what’s important and what’s right include:
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
AlertMedia is looking for a Customer Advocacy Intern to support our Customer Advocacy Manager by driving forward strategic projects that showcase our happiest customers. Your work will ensure our customer quotes, logos, and review content are up to date and accurately represented across channels. You’ll also help power our annual virtual Customer Advisory Board event and support ad-hoc advocacy initiatives.
Who you are:
Are you a detail-oriented student who loves organization, project management, and helping marketing teams shine? Join AlertMedia as a Customer Advocacy Intern and support key initiatives that bring our customers’ voices to life across a wide variety of channels..
What you get to do every day:
Logo & Quote Management:
- Track and maintain a record of customer logos and quotes used across our website and marketing materials.
- Help ensure customer usage aligns with brand guidelines and legal approvals.
Event Support:
- Research and recommend virtual event vendors for our annual virtual Customer Advisory Board event and other events as needed.
Third-Party Review Management:
- Draft thoughtful, professional responses to customer reviews on platforms like G2 and Gartner Peer Insights for internal review and posting.
- Build and maintain a second half of the year calendar for ongoing review campaigns and outreach.
- Develop a process for identifying and sharing review-based awards with Marketing to keep assets up to date.
Miscellaneous Projects:
- Support ongoing advocacy initiatives and assist the Customer Advocacy Manager on ad-hoc projects such as content audits, tracking customer participation, and compiling success metrics.
What you bring to the role:
- Currently pursuing an undergraduate degree in Marketing, Communications, Business or similar field
- Detail oriented, with a strong commitment to excellent, mistake-free work
- Strong written and verbal communication skills
- Familiarity with customer relationship management (CRM) tools or willingness to learn (e.g., Salesforce)
- Ability to work independently and cross-functionally
- Highly organized project manager, adept at prioritizing and managing competing deadlines
- Demonstrates a growth mindset and eagerness to learn quickly in a fast-paced, evolving environment.
Why you’ll love working at AlertMedia:
- Paid internship
- Flexible schedule
- Commitment to community service with opportunities to give back
- A Best Places to Work company 9 years in a row as well as numerous other awards
- Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails
About AlertMedia:
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 130 countries.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
AlertMedia does not currently sponsor applicants for work visas.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy - https://www.alertmedia.com/legal/privacy-policy/
What the Team is Saying
AlertMedia Compensation & Benefits Highlights
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Healthcare Strength — Core medical, dental, vision, disability, and life insurance premiums are fully employer‑paid for employees, with subsidized options for dependents. Feedback suggests this comprehensive coverage is a central strength of the package.
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Parental & Family Support — Fully paid parental and bonding leave for birthing and non‑birthing caregivers is complemented by family‑forming support via Carrot. Feedback suggests these policies materially support a range of family paths.
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Leave & Time Off Breadth — A flexible time‑off policy is paired with a paid six‑week sabbatical after six years of service. Feedback suggests this mix supports rest and longer‑term renewal.
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What We Do
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. Our team of in-house intelligence analysts and meteorologists work around the clock to monitor thousands of data sources around the world, providing our customers and employees with verified, credible information to protect them from impending threats. AlertMedia has been recognized both nationally and locally for its exceptional company culture, most recently being named to Inc. Magazine’s Best Workplaces list for 2023. We were also named to Forbes’ list of America’s Best Startup Employers for two consecutive years, Austin Business Journal’s Best Places to Work for nine consecutive years, and Built In Austin’s 100 Best Places to Work in Austin. Located in the heart of downtown Austin in the "smartest building in the city", AlertMedia inspires and invests in our employees through continuous developmental experiences, including Career Month, community volunteering, mentorship programs, Employee Resource Groups, and weekly "Tuesday Lunches" where the company comes together to learn about and discuss any business updates. AlertMedia also facilitates a robust internship program, working with universities (including HBCUs), non-profit organizations like Hiring Our Heroes, and similar partners to invest in the future of our diverse workforce.
Why Work With Us
AlertMedia employees have a strong connection to our mission and product. An anonymous employee survey recently revealed 99% of our people feel the work they do is important and making a direct impact, 94% feel our diverse, grow-from-within culture is collaborative and supportive, and 92% are taking advantage of our career development opportunities
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AlertMedia Teams
AlertMedia Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy provides flexibility so employees can work and collaborate from home or in our Austin offices, either full- or part-time. We ask employees in Austin to join us on Tuesday for company-sponsored lunch to connect and learn together.
