Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for creating and executing property-level communications to enhance the hotel’s image and drive consumer awareness, working closely with the marketing team to develop and implement marketing strategies across various channels. As a Marketing Communications Supervisor, you’re not just supporting property-level communications – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesREQUIREMENT / REMARKS
Language Skills: Business level proficiency in both Japanese and English required
Experience: Marketing experience preferred but not mandatory (around 5 years is acceptable) -Developed an understanding of product planning and product development processes.
-Conducted target audience and user analysis to support marketing and communication strategies.
-Directed creative production for designers and copywriters to ensure brand consistency and project objectives.
-Led and coordinated photo shoots with photographers and stylists.
-Managed production timelines and project schedules to ensure timely delivery.
-Designed and evaluated PR and marketing initiatives with a strong focus on KPI achievement.
-Drafted and distributed press releases and managed media relations.
-Built and maintained relationships with magazines, online media outlets, and influencers.
-Managed and maintained the official website.
-Negotiated and coordinated with external vendors, including PR agencies and creative production companies. -Planned and executed advertising strategies across digital and traditional channels, including web, print media, and social media platforms.
-Developed marketing collateral in accordance with brand guidelines using Adobe Photoshop, Illustrator, XD, and other design tools.
-Analyzed website and marketing performance using Google Analytics 4 (GA4).
Personal Qualities:
Strong team player with excellent communication skills
Cooperative and adaptable in a multicultural environment
Positive, proactive personality suited for sale
-Creative Thinking
-Data-Driven Decision Making
-Multitasking and Project Management Skills
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Diploma or degree in Hospitality, Events Management, or related field
- 1–3 years of event coordination experience, preferably in hospitality
- Strong client service, communication, and vendor management skills
- Proven ability to plan and execute events of varying scales
- Basic budgeting knowledge and attention to detail
- Proficient in hotel/event systems (e.g., Delphi, OnQ, Salesforce)
- Flexible to work evenings, weekends, and holidays as needed
Skills Required
- Business-level proficiency in Japanese and English
- Diploma or degree in Hospitality, Events Management, or a related field
- 1-3 years of event coordination experience, preferably in hospitality
- Marketing experience, approximately five years acceptable
- Understanding of product planning and product development processes
- Experience conducting target audience and user analysis
- Experience directing creative production for designers and copywriters
- Experience coordinating photo shoots with photographers and stylists
- Project timeline and schedule management skills
- Experience planning and evaluating PR and marketing initiatives using KPIs
- Experience drafting and distributing press releases and managing media relations
- Experience managing relationships with media outlets and influencers
- Experience managing an official website
- Vendor management and negotiation skills
- Experience planning advertising across digital, print, and social media channels
- Proficiency with Adobe Photoshop, Illustrator, XD, or similar design tools
- Experience analyzing marketing performance using Google Analytics 4
- Strong client service and communication skills
- Ability to plan and execute events of varying scales
- Basic budgeting knowledge and attention to detail
- Proficiency with hotel or event systems such as Delphi, OnQ, or Salesforce
- Availability to work evenings, weekends, and holidays as needed
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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Hilton Offices
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
