Manager, Competitive Intelligence

Company Overview
Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile
service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving
nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and
entertainment experiences. The diversity of experience available within Spectrum's Product and
Technology team is unmatched and there are opportunities to grow your career as a designer, architect,
engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE A PART OF THE CONNECTION
The Manager, Competitive Intelligence, is responsible for tracking and reporting competitive intensity across Charter's footprint, focused on the Mobile product and supporting the work on the Residential segment. This individual will support a wide range of intelligence projects including Mobile Market Share, Mobile Porting Report and develop tools to educate internal audiences with competitive knowledge. This position reports to the director of Competitive Intelligence and works across internal teams; collaborates with third party intelligence providers.
WHAT OUR MANAGERS OF COMPETITIVE INTELLIGENCE ENJOY MOST

• Identifies, assesses, and sources intelligence from internal and external sources
• Produces monthly mobile porting report to inform business decisions
• Prepares the quarterly Mobile Market Share report and assists team on Residential market share reports
• Leverages intelligences on competitive service areas in the Spectrum operating footprint
• Analyzes market share and flow share trends for all competitors, at a local market level
• Assesses growth opportunities and threats by geography and product
• Analyzes offers and promotional tactics for national, regional and local competitors
• Assists marketing and legal teams in developing and countering competitive claims
• Keeps abreast of key industry and product trends
• Gains an understanding of business needs and researches and recommends solutions
• Maintains a focus on customer excellence and links to business challenges and objectives with tactical execution and results
• Perform other duties as assigned

REQUIRED QUALIFICATIONS
Education:

• Bachelor's degree in Marketing, Management, Finance, Statistics or Economics or equivalent work experience
• MBA preferred

Experience:

• Marketing or Strategic Planning experience 3-5 years

Abilities:

• Ability to read, write, speak and understand English
• Ability to conduct competitive analysis and business/ industry research
• Ability to manage large, complex data projects
• Ability to succeed in a fast-paced dynamic environment with limited oversight
• Ability to analyze and interpret data
• Ability to effectively present information to management
• Ability to make decisions and solve problems while working under pressure
• Ability to collaborate and foster relationships with others
• Ability to think strategically and anticipate future trends, needs and expectations
• Ability to analyze large datasets to summarize key trends and synthesize insights

Skills:

• Proficiency with Microstrategy and Tableau required
• Proficiency with Think Cell, SQL and Alteryx preferred
• Strong knowledge of marketing principles, techniques, and processes
• Solid understanding of field marketing and intelligence
• Strong communication skills, including experience presenting complex information in a concise and easy to understand fashion
• MS Office skills, including PowerPoint, Excel and Word- with high level of proficiency in Excel
• Strong organizational skills and attention to detail

Travel:

• Office environment
• Occasional travel

Schedule:

• Full Time
• This position is eligible to work in a hybrid work model (combination of in-office and remote days)

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront
  of the digital telecommunications industry
• Dynamic Growth: The growth of our industry and evolving technology will power your career as
  you move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace
  where every person is empowered to bring their best ideas.
• Total Rewards:
  Apply now, connect a friend to this opportunity or !

MRS515 2025-55442 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.