Curious how you could shape Spectrum's strategic initiatives and drive operational excellence within Marketing Customer Communications? As Manager, Marketing Communications, Strategic Initiatives, you'll collaborate with leadership to automate processes, enhance compliance and lead key programs that improve our customer engagement. This role offers the opportunity to make a direct impact on the efficiency and effectiveness of Spectrum's critical marketing priorities.
How You'll Make an Impact
- Lead development and ongoing optimization of key marketing initiatives, such as Spectrum's referral program
- Oversee the end-to-end management of regulatory information requests, guiding the creation and submission of marketing and customer communication materials
- Automate review and publication of required notices; establish structured approval workflows
- Manage and enhance the team's shared site and workflow tools, strengthening information organization, project tracking efficiency, and visibility for leadership
- Track automation and transformation imperatives; assist team to maintain forward progress
- Own team meeting agendas and develop presentations to support leadership and team initiatives
Working Conditions
- Office environment
- Travel as required
What You'll Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree in marketing or related field or equivalent experience
Experience
- 5+ years of marketing and customer experience
- 2+ years of experience with workflow tools and automation
Skills
- Project management skills
- Knowledge of marketing strategies and campaign execution
- Ability to leverage technology for automation and process improvement
- Expert-level PowerPoint presentation skills; ability to create compelling, executive-ready presentations
- Ability to work cross-functionally and influence stakeholders
Preferred Qualifications
Education
- Master's Degree
Experience
- 2+ years of management or leadership experience
- 2+ years of experience with automation/workflow tools
Skills
- Experience in telecommunications, media, or subscription services
- Familiarity with government-supported programs and compliance requirements
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MCU502 2026-68837 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
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What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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