How would you elevate customer confidence by simplifying complex pricing and packaging updates? Spectrum seeks a strategic leader to shape and deliver transparent messaging, optimize digital experiences and self-service tools, and partner across teams to ensure customers always understand the value they receive. Join Spectrum and directly influence how customers interact with and perceive our products.
How You'll Make an Impact
- Create and deliver messaging for pricing and packaging changes that helps customers easily understand updates through clear and transparent communication
- Manage ongoing integrated marketing campaigns that drive retention and reinforce customer value
- Ideate and work cross-functionally to implement tools that automate pricing and packaging updates across customer-facing sites and portals
- Improve and broaden customer access to key service information through enhanced self-service tools, strengthening the overall customer experience
- Optimize customer-facing landing pages to reduce friction, increase comprehension, and guide customers through simpler, more intuitive experiences
- Identify opportunities to reinforce value and upsell where it benefits the customer across all touchpoints
Working Conditions
- Office environment
- Travel as required
What You'll Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree in marketing or related field or equivalent experience
Experience
- 5+ years of marketing and customer experience
- 3+ years of billing and web design familiarity
- 2+ years of experience with workflow tools and automation
Skills
- Understanding of database structures, server tools, and website capabilities.
- Knowledge of best practices for marketing messaging and web design
- Billing and customer experience expertise
- Proficiency in Microsoft Excel and PowerPoint; ability to create executive-ready presentations
- Familiarity with leveraging AI tools for automation and efficiency
- Project management skills
Preferred Qualifications
Education
- Master's Degree
Experience
- 2+ years of management or leadership experience
- 2+ years of experience with automation/workflow tools
Skills
- Experience in telecommunications, media, or subscription services
- Familiarity with government-supported programs and compliance requirements
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MCU501 2026-68832 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
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What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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