The Manager, Billing will help lead and manage our billing operations. This role ill work closely with cross-functional teams, including IT and Business Process departments to design, implement, integrate, and support scalable billing solutions. The Manager, Billing is a proactive and strategic leader with a strong focus on operational efficiency, process optimization and a commitment to delivering excellence.
PRIMARY DUTIES/KEY RESPONSIBILITES
- Provides leadership and direction to supervisors and teams within the Billing department, ensuring alignment with organizational goals and service standards.
- Oversees the overall health and effectiveness of billing and/or payment processes, ensuring accuracy, timeliness, and compliance.
- Validates the integrity of process controls and ensures adherence to established protocols.
- Identifies, recommends, and drives the implementation of process enhancements, strategic initiatives, and system improvements across the end-to-end billing and payment lifecycle.
- Ensures that billing operations are designed to minimize customer impact and support a seamless client experience.
- Oversees the monitoring, tracking, and analysis of reports to identify trends and areas for improvement.
- Investigates process irregularities and escalates complex issues to senior leadership for resolution as appropriate.
- Coordinates and supports internal and external audits to ensure compliane with billing standards and company standards.
- Continuously evaluates operational performance and recommends actionable steps for ongoing process optimization.
- Represents the Billing function on cross-functional teams, contributing to the design and development of technical solutions and procedural enhancements.
- All other duties as assigned.
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Required Experience & Specialized Knowledge and skills• Bachelor's Degree with at least 6 years of relevant experience; or• Master's Degree with at least 4 years of relevant experience; or• An equivalent combination of education and years of relevant experience.• At least one year experience in a management or lead role.• Experience in the automotive industry or fleet management a plus.• Excellent communication (written and verbal) and interpersonal skills required• Ability to work in a high performance, fast-paced team environment• Relationship building & networking
USD 89,400.00 - 134,000.00 per year
Compensation:
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Bachelor's degree with at least 6 years of relevant experience; or Master's degree with at least 4 years; or equivalent combination of education and experience.
- At least one year of experience in a management or lead role.
- Relevant experience in billing operations, payment processes, process controls, and billing system implementations/integrations.
- Excellent written and verbal communication and interpersonal skills.
- Ability to work in a high-performance, fast-paced team environment.
- Relationship building and networking skills.
- Experience in the automotive industry or fleet management.
- Authorized to work in the United States for any employer without current or future sponsorship.
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements, but the enhanced match is emphasized as a current standard.
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Healthcare Strength — Multiple medical options (Core PPO, Premium PPO, HDHP + HSA) and Kaiser in CA are available, with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy, dental, vision, telehealth, and condition-specific supports.
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Parental & Family Support — Eight weeks of paid parental leave, fertility coverage via Progyny, adoption assistance, and childcare/backup care resources complement flexible PTO and paid time off for voting, volunteering, and jury duty. These benefits are positioned to support employees across family life stages.
Cox Enterprises Insights
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
