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The software company powering the path to the world’s new medicines.
The Role
Provide post-implementation consulting and managed services for Veeva products: implement new features, gather requirements, design solutions, act as customer liaison, drive adoption and change management from on-premises to SaaS.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
We are looking for a consultant who is passionate about achieving the business vision and wants to participate in the transformation of the global life sciences industry. As a consultant of the Veeva products, you will join our Professional Services team providing post-product application consulting. You will focus on absorbing and providing expertise to Veeva products.
What You'll Do
- Help to keep up to date and implement new features within the Veeva product suite
- Work closely with customer business and IT staff to understand their requirements
- Think critically to help design the solution your customers request as well as the solution they have not requested but they might need
- Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Veeva products and industry best practices as part of post-implementation programs focused on the holistic success of the customer
- Drive change management methodology at our customers switching from on-premises to SaaS solutions
Requirements
- 3+ years of working experience in system operations and maintenance through direct communication with clients
- Native level of Japanese language skills in oral and writing
- Reading and writing English documents using a translator
- Ability to understand and find out customer requirements accurately and meet them or propose alternative plan
Nice to Have
- Experience configuring/supporting/implementing any of the following types of products:
- CRM: Salesforce etc
- Content Management: SharePoint, Zinc MAPS, Documentum or other similar
- Java
- Have around 4 years of relevant experience in either the life sciences industry or technology vendors in the life sciences industry
- Presentation skills
- Fluent in English
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Skills Required
- 3+ years of experience in system operations and maintenance with direct client communication
- Native-level Japanese language skills (oral and written)
- Ability to read and write English documents using a translator
- Ability to accurately elicit customer requirements and propose alternatives
- Experience configuring/supporting/implementing CRM systems (e.g., Salesforce)
- Experience with content management systems (SharePoint, Zinc MAPS, Documentum, or similar)
- Java experience
- Approximately 4 years' experience in life sciences or technology vendors for life sciences
- Presentation skills
- Fluent English
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
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Equity Value & Accessibility — Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
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Parental & Family Support — Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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