As a Lobby Host, you will be responsible for creating a warm and welcoming experience for our Guests from the moment they arrive at the hotel. You will be a visible and approachable presence in the lobby, providing personalized assistance, accurate information, and support throughout the Guest journey while working closely with the Front Office team to ensure exceptional service in line with Hilton standards.
Responsibilities- Welcome and engage with Guests in a warm, friendly, and professional manner
- Provide personalized assistance and accurate information about hotel facilities, services, outlets, events, and local attractions
- Anticipate Guest needs and proactively provide assistance throughout their stay
- Support VIP arrivals, special guests, and returning Guests in coordination with the Front Office team
- Escort VIP Guests to their accommodations when required
- Assist Guests with directions, requests, and general inquiries
- Maintain awareness of daily hotel operations, VIP movements, and special events
- Manage Guest flow and waiting lines in the lobby during busy periods
- Maintain the cleanliness, neatness, and presentation of the lobby in line with Hilton standards
- Handle Guest concerns promptly and coordinate with relevant departments when necessary
- Promote hotel outlets, dining experiences, and room categories where appropriate
- Use Front Office-related systems and equipment effectively
- Collaborate with Front Office and other hotel departments to ensure a seamless Guest experience
- Perform other duties as assigned by Front Office Management
- Previous experience in Front Office, Guest Relations, Lobby Host, Concierge, or a similar hospitality role is preferred
- Excellent verbal and interpersonal communication skills
- Good command of English; additional languages are an advantage
- Strong passion for hospitality and Guest service
- Positive, friendly, and approachable personality
- Strong teamwork and collaboration skills
- Proactive approach with good attention to detail
- Ability to remain calm and professional in a fast-paced environment
- Strong problem-solving and guest handling skills
- Professional appearance and behavior in line with Hilton standards
- Good knowledge of hotel operations and guest services is preferred
Flexible availability, including weekends and public holidays
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
Skills Required
- Previous experience in Front Office, Guest Relations, Lobby Host, Concierge, or a similar hospitality role
- Excellent verbal and interpersonal communication skills
- Good command of English
- Additional language skills
- Passion for hospitality and guest service
- Positive, friendly, and approachable personality
- Strong teamwork and collaboration skills
- Proactive approach and good attention to detail
- Ability to remain calm and professional in a fast-paced environment
- Strong problem-solving and guest-handling skills
- Professional appearance and behavior in line with Hilton standards
- Good knowledge of hotel operations and guest services
- Flexible availability, including weekends and public holidays
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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