Housekeeping Floor Supervisor - Altunizade Suites Istanbul, Curio Collection by Hilton

As a Floor Supervisor, you will be responsible for:

• Supervising and coordinating the daily activities of Room Attendants on assigned floors.

• Assigning daily tasks and monitoring their timely and effective completion.

• Inspecting guest rooms, corridors, service areas, and housekeeping pantries to ensure Hilton cleanliness and presentation standards are consistently met.

• Ensuring guest rooms are cleaned, inspected, and released on time according to operational requirements.

• Monitoring room status and coordinating priorities with Front Office when required.

• Identifying and reporting maintenance issues and following up with Engineering to ensure timely resolution.

• Ensuring guest requests and special requirements are communicated and followed up appropriately.

• Monitoring the correct use, storage, and availability of linen, guest amenities, cleaning supplies, and equipment.

• Ensuring compliance with hygiene, health and safety, security, and departmental procedures.

• Training, guiding, and coaching Housekeeping Team Members to maintain service and quality standards.

• Monitoring Team Member performance and providing feedback when necessary.

• Handling guest requests, concerns, and service recovery situations promptly and professionally.

• Supporting the Housekeeping management team in maintaining efficient daily operations.

• Promoting teamwork, effective communication, and a positive working environment within the department.

You may be the person we are looking for if you:

• Have previous Housekeeping experience, preferably in a supervisory role within the hotel industry.

• Have strong knowledge of housekeeping operations and room cleanliness standards.

• Have excellent attention to detail and a strong commitment to quality.

• Have good organizational and time-management skills.

• Are able to supervise, guide, and motivate a team effectively.

• Have strong communication and interpersonal skills.

• Are guest-focused, solution-oriented, and able to respond quickly to operational needs.

• Are able to manage priorities effectively in a fast-paced hotel environment.

• Are flexible to work different shifts, including weekends and public holidays.

• Have basic computer skills and are comfortable using hotel systems.

We are looking for Team Members who demonstrate our Hilton Values:

Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.