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We help people secure their future and protect the ones they love.
The Role
Designs and develops practical learning solutions for Operations employees and leaders. Creates Articulate Rise courses, workshops, job aids, facilitator and participant materials, and LMS-ready content. Partners with subject matter experts to translate business needs and performance gaps into learning objectives and skills-based learning paths. Maintains and improves materials using feedback, learner data, and evaluation results.
Summary Generated by Built In
Learning & Performance Consultant
Skills Development & Learning Technology / Full-Time, Hybrid
Springfield MA
The Opportunity
MassMutual's Program Skills Development & Learning Technology (SDLT) team is seeking a Learning & Performance Consultant with Instructional Design skills to design and build clear, practical learning solutions for Operations employees and leaders. In this role, you will translate business needs, role expectations, and performance gaps into learner-friendly content that helps people build skills and perform more effectively in their roles.
You will develop learning content in Articulate Rise and similar learning development tools, support workshop design and facilitation, and create job aids, guides, facilitator materials, participant materials, and quick-reference resources. This role designed for a hands-on builder who can independently manage defined learning design work, coordinate with subject matter experts, and deliver practical materials that are ready for use by learners, facilitators, and business partners.
This work sits at the center of the team's move toward a more integrated skills-based learning ecosystem. You will help connect content to skills libraries, skills matrices, role-based capabilities, and learning paths so learning is not just well-designed, but clearly tied to what employees need to know and do in their roles.
The Team
You will join the Skills Development & Learning Technology (SDLT) team, part of Operations Shared Services & Enablement. The team builds skills, learning experiences, tools, and performance support that help Operations teams work more effectively. We partner with business leaders, subject matter experts, program owners, learning technology partners, and learning systems and metrics roles to design, deploy, track, and improve learning solutions. The team is collaborative, practical, and focused on building useful learning that supports operational capability and business priorities.
The Impact
The Minimum Qualifications
The Ideal Qualifications
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $65,800-$86,300
Skills Development & Learning Technology / Full-Time, Hybrid
Springfield MA
The Opportunity
MassMutual's Program Skills Development & Learning Technology (SDLT) team is seeking a Learning & Performance Consultant with Instructional Design skills to design and build clear, practical learning solutions for Operations employees and leaders. In this role, you will translate business needs, role expectations, and performance gaps into learner-friendly content that helps people build skills and perform more effectively in their roles.
You will develop learning content in Articulate Rise and similar learning development tools, support workshop design and facilitation, and create job aids, guides, facilitator materials, participant materials, and quick-reference resources. This role designed for a hands-on builder who can independently manage defined learning design work, coordinate with subject matter experts, and deliver practical materials that are ready for use by learners, facilitators, and business partners.
This work sits at the center of the team's move toward a more integrated skills-based learning ecosystem. You will help connect content to skills libraries, skills matrices, role-based capabilities, and learning paths so learning is not just well-designed, but clearly tied to what employees need to know and do in their roles.
The Team
You will join the Skills Development & Learning Technology (SDLT) team, part of Operations Shared Services & Enablement. The team builds skills, learning experiences, tools, and performance support that help Operations teams work more effectively. We partner with business leaders, subject matter experts, program owners, learning technology partners, and learning systems and metrics roles to design, deploy, track, and improve learning solutions. The team is collaborative, practical, and focused on building useful learning that supports operational capability and business priorities.
The Impact
- Design and develop practical learning solutions by creating structured, learner-friendly content in Articulate Rise and similar development tools that help Operations build skills and apply learning on the job.
- Support workshop and skill-building experiences by developing facilitation structures, activities, participant materials, facilitator guides, and other resources that make working sessions and workshops clear and actionable including solving for potential facilitation needs.
- Translate business needs into learning objectives and content by working with business partners and subject matter experts to identify performance gaps and turn inputs into usable learning materials.
- Build performance support and digital learning assets including job aids, quick-reference tools, guides, templates, participant materials, and LMS-ready content that support skill-based learning.
- Support skills-based learning design by assisting in mapping content to business, customer, leadership, and professional skills, capabilities and role expectations.
- Improve and maintain learning materials over time by using feedback, learner data, evaluation results, and deployment insights to keep content accurate, consistent, and aligned to team design standards.
The Minimum Qualifications
- High School Diploma
- 2+ years of experience in instructional design, marketing, communications and or a related facilitator experience.
The Ideal Qualifications
- Experience working with subject matter experts to gather content, clarify requirements, validate materials, or simplify complex information for learners.
- Exposure to skills libraries, skills matrices, capability frameworks, or role-based learning paths.
- Experience supporting Operations, customer service, financial services, insurance, enterprise learning, or regulated business environments.
- Familiarity with a Learning Management System and how content is deployed, tracked or maintained.
- Experience using course evaluation, learner feedback, or learning data to improve effectiveness.
- Curiosity about AI-enabled learning design and modern content development approaches.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship; supported by a company with a strong legacy and a future-focused mindset
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $65,800-$86,300
Skills Required
- High School Diploma
- 2+ years of experience in instructional design, marketing, communications, or related facilitation experience
- Experience working with subject matter experts to gather content, clarify requirements, validate materials, or simplify complex information for learners
- Exposure to skills libraries, skills matrices, capability frameworks, or role-based learning paths
- Experience supporting Operations, customer service, financial services, insurance, enterprise learning, or regulated business environments
- Familiarity with a Learning Management System and content deployment, tracking, or maintenance
- Experience using course evaluation, learner feedback, or learning data to improve effectiveness
- Curiosity about AI-enabled learning design and modern content development approaches
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual supports competitive compensation through salary and bonus opportunities, retirement contributions, pay transparency practices and a broad benefits package that adds value beyond base pay. The company also uses long-running pay equity reviews and employee feedback to evaluate whether rewards are supporting employees across roles and life stages.
- Competitive pay and bonus opportunities: MassMutual describes its total rewards approach as holistic and flexible, with competitive salaries and bonuses designed to support employees’ financial well-being. Employees also point to compensation as part of the value proposition, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.”
- Retirement and financial benefits: MassMutual provides a 401(k) benefit of up to 10% of eligible compensation, including a 5% company match and a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes and begins monthly retirement healthcare account contributions for employees starting at age 45.
- Pay transparency and pay equity: MassMutual posts salary ranges in most job postings and has used an independent HR risk management firm to conduct annual adjusted pay gap reviews for 17 years. That approach connects compensation competitiveness with equity and accountability across the employee experience.
- Benefits as part of total rewards: MassMutual’s compensation includes health, dental and mental health benefits, caregiver leave, parental leave, bereavement leave, paid volunteer time, flexible holidays and a Well-Being Wallet of up to $1,250 annually. A head of human resources said, “It’s not about industry standards — it’s about supporting all employees’ well-being in ways that are meaningful to them.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Compensation and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
- Financial stability: MassMutual reported more than $10 billion in insurance and annuity benefits paid in 2025 and total adjusted capital above $34 billion, reinforcing the company’s long-term financial foundation. (MassMutual 2025 Annual Report)
Bottom line: MassMutual supports competitive pay through salary and bonus opportunities, strong retirement contributions, pay transparency, recurring pay equity reviews and benefits designed to support employees’ financial, physical, mental and family well-being.
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
