At Graphcore, we’re building the future of AI compute.
We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale.
As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world.We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
Job SummaryAs a Lead Lab Support Engineer at Graphcore, you will serve as the technical lead providing IT support to Engineering Labs and Silicon development projects. This includes bring-ups and testing in hybrid Linux and Windows environments. You will deliver reliable, scalable, and high-quality services to internal customers, partners, and collaborators. You will also lead a small team of Lab Support Engineers and encourage a culture of accountability, collaboration, and continuous improvement.
Working alongside Project Managers, engineering teams, and interested parties, you will build and deploy scalable workflows. You must ensure IT support for Engineering Labs keeps pace with the organisation’s evolving requirements. At first, this role requires direct involvement in daily support, configuration, and onboarding activities while forming the Lab Support team and setting up scalable processes.
The TeamYou’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties- Logging and solving support requests face-to-face & via ticketing system
- Ensure high-quality L1 & L2 support through effective triage, prioritization, and allocation of tickets
- Establish, manage, and consistently refine the Lab Support service, covering standards, processes, and governance
- Serve as the primary point of escalation and decision-making for IT service delivery
- Handling and providing support for Linux-based systems
- Handling and maintaining Windows-based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities, tools and packages installation, platform configuration via Configuration Management systems
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up-to-date internal knowledge base.
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem-solving
- Strong Linux administration skills in Debian & RedHat derivatives
- Good Windows administration skills, Active Directory domain joining, policies
- Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out-of-Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure-as-Code using Puppet, Ansible, or similar via Git
- Understanding of authentication services such as LDAP, Radius
- Experience in managing web servers, load-balancers, reverse-proxies (e.g.: ha-proxy, nginx)
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads.
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes).
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
- CI/CD pipelines via GitLab/GitHub
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Skills Required
- Strong Linux administration skills in Debian & RedHat derivatives
- Good Windows administration skills, Active Directory domain joining, policies
- Excellent communication and customer service skills
- Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting
- Managing Infrastructure-as-Code using Puppet, Ansible, or similar via Git
What the Team is Saying
Graphcore Compensation & Benefits Highlights
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Healthcare Strength — U.S. offerings include day-one medical through Cigna/Kaiser with PPO and HDHP options plus employer HSA contributions, dental/vision, life insurance at 3x salary, disability, and mental-health support via Spring Health. Globally, private medical insurance, dental cover, a health cash plan, life assurance, income protection, and wellbeing support are highlighted.
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Retirement Support — U.S. employees are offered a 401(k) with a 100% company match up to 6% with a year-end true-up. In the UK/Europe, matched pension schemes up to 5% are stated.
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Leave & Time Off Breadth — Policies include flexible or “unlimited” PTO with 11 paid U.S. holidays and paid family leave. Careers materials also emphasize generous parental leave and flexible hours.
Graphcore Insights
What We Do
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
Why Work With Us
Our team is at the forefront of the machine intelligence revolution, enabling innovators from all industries to build AI-native products to expand human potential. What we do at Graphcore really makes a difference.
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Graphcore Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Graphcore, we value wellbeing and flexibility to support a healthy work/life balance. Our hybrid approach encourages office-based colleagues to work onsite three days a week, with trusted flexibility built on trust and transparency for everyone.
