Lead Enterprise Infrastructure Engineer

Description and Requirements
The Team You Will Join
On MetLife's Global Technology team, what you build here matters. We view our solutions through the eyes of the customers and are always striving to transform and simplify their experience. Whether your focus is keeping our customers' and employees' data and information safe, developing best-in-class-digital and cloud solutions, or leveraging data and analytics to transform customer insights into customer-first solutions - you make an impact for the customers we serve. We each play an integral role in bringing MetLife's purpose of building a more confident future to life. Sound like a team you'd like to work with. Join us!
The Opportunity
This position is responsible for designing and implementing application platform solutions, with an initial focus on Customer Communication Management (CCM) platforms. The engineer manages automation and cloud projects within Platform Engineering and develops cross-functional skills.
Success requires strong infrastructure knowledge, advanced problem-solving, leadership, and effective collaboration with teams and vendors. A commitment to continuous learning and automation is vital for streamlining requests, configurations, installations, deployments, and monitoring.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Lead technology vision, partnering with engineering to plan, architect, design, and support application platforms and infrastructure systems.
• Develop technical designs and integration solutions, advancing technology initiatives with engineering and application teams.
• Oversee automation development and deployment, ensuring adherence to best practices and troubleshooting issues.
• Manage configuration, maintenance and operations support of Customer Communication Platforms.
• Create sound technical designs and complex integration solutions by collaborating with engineers and application teams.
• Collaborate with stakeholders to select appropriate technology stacks aligned with enterprise standards and strategic goals.

Required Skills:

• Over 8 years of experience with designing, architecting, deploying, and maintaining complex enterprise platform solutions on diverse application servers and web technologies.
• Expertise in planning, engineering, and supporting application platforms and infrastructure systems, with a strong focus on promoting best practices, standardization, and cross-departmental collaboration.
• Experience in promoting automation and enhancing process efficiency through the utilization of tools and scripting languages such as Ansible, Linux shell scripting, or PowerShell for configuration management, orchestration, and platform maintenance.
• Demonstrated skills in planning and executing operating systems, software, and application platform upgrades, with attention to vulnerability remediation and system security.
• Strong troubleshooting, incident management, and root cause analysis abilities to ensure system reliability and minimize downtime.

Preferred Skills:

• Knowledge of Customer Communication Management (CCM) and Document Generation platforms, including Quadient, xPression, and Documaker.
• Understanding of AI/ML-driven solutions for automating monitoring, detection, and resolution of infrastructure and platform anomalies.
• Experience as a team leader and/or working with onshore/offshore teams.
• Experience with containerizing applications and deploying them on OpenShift.
• Red Hat certification: Linux Administration or Ansible.

The expected salary range for this position is $100,000 - $137,700. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$100,000 - $137,700
#BI-Hybrid