Vice President, End User Technologies

Description and Requirements
VP, End User Technology
Location: Cary, NC preferred
The Team You Will Join
On MetLife's Global Technology team, what you build here matters. We view our solutions through the eyes of the customers and are always striving to transform and simplify their experience. Whether your focus is keeping our customers' and employees' data and information safe, developing best-in-class-digital and cloud solutions, or leveraging data and analytics to transform customer insights into customer-first solutions - you make an impact for the customers we serve. We each play an integral role in bringing MetLife's purpose of building a more confident future to life. Sound like a team you'd like to work with? Join us!
The Opportunity
We are seeking a strategic, execution-oriented Vice President of End User Technologies to lead the transformation of employee digital experiences across our global financial and insurance operations. This executive will be responsible for delivering secure, scalable, and intuitive technology solutions that empower our workforce-from branch offices to call centers to corporate headquarters. The ideal candidate will bring deep expertise in end user computing, enterprise mobility, call center platforms, multimedia and video conferencing, and Microsoft 365, with a strong understanding of AI-driven productivity tools, engineering excellence, and business alignment.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Digital Workplace Strategy: Define and execute a forward-looking strategy for end user technologies that support operational efficiency, regulatory compliance, and customer service excellence.
• Technology Leadership: Oversee the engineering and operations of:
  • End User Computing (Windows, macOS, VDI, device lifecycle)
  • Enterprise Mobility (MDM, secure mobile access, remote work enablement)
  • Call Center Technologies (omnichannel platforms, workforce optimization)
  • Multimedia & Video Conferencing (Teams, Webex, Zoom, AV infrastructure)
  • Microsoft 365 (Exchange, SharePoint, Teams, OneDrive, Copilot)
• AI & Automation: Integrate AI-powered tools to enhance employee productivity, automate routine tasks, and improve support experiences.
• User Experience Focus: Champion a seamless and secure digital experience for employees, with a focus on performance, accessibility, and satisfaction across diverse roles and geographies.
• Engineering Excellence: Lead high-performing teams with a focus on automation, reliability, and continuous improvement, leveraging Agile and DevOps practices.
• Risk & Compliance: Partner with Information Security and Risk teams to ensure all solutions meet financial industry standards for data protection, privacy, and regulatory compliance.
• Business Partnership: Collaborate with business units (e.g., underwriting, claims, customer service, investment operations) to deliver tailored technology solutions that drive productivity and innovation.
• Vendor Management: Manage strategic vendor relationships and ensure service excellence across platforms.

What You Need to Succeed (Required Qualifications)

• 15+ years overall technology experience
• 5+ years leading large scale End User Technology Environments in financial services or insurance
• Experience managing global teams and delivering consistent service across geographies.
• Deep technical expertise in:
• Microsoft 365 and collaboration platforms

• Endpoint management and enterprise mobility
• Call center and unified communications technologies
• AI-based productivity tools and automation platforms
• Proven success in driving digital transformation and employee experience initiatives.
• Familiarity with financial industry regulations (e.g., FINRA, SEC, NAIC, GDPR).

What Can Give You an Edge (Additional Skills)

• Visionary Leadership: Ability to set a compelling vision and inspire teams to deliver innovative, user-centric solutions.
• Collaborative Mindset: Skilled at building strong partnerships across IT, business units, and external vendors.
• Change Agent: Proven ability to lead cultural and organizational change in complex environments.
• Executive Presence: Strong communicator with the ability to influence senior stakeholders and present to executive leadership and boards.
• Talent Development: Committed to mentoring and developing high-performing, diverse teams.

The expected salary range for this position is $220K to $285K. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$220K to $285K
#BI-Hybrid