Principal, Collaboration Engineer

Description and Requirements
Role Value Proposition:
The Principal Collaboration Engineer will be responsible for designing, implementing, and maintaining collaboration solutions that enable effective communication and collaboration across MetLife. This role requires a deep understanding of collaboration technologies, strong leadership skills, and the ability to work closely with cross-functional teams.
This is an exciting opportunity to lead the development of innovative collaboration solutions that will transform how teams work together. Success in this role requires exceptional technical expertise in collaboration tools and platforms, as well as strong leadership skills. The Principal Collaboration Engineer is responsible for driving the design and implementation of collaboration solutions, ensuring they align with business goals and meet user needs. You'll collaborate closely with cross-functional teams, including IT, vendors, and business stakeholders, in an environment where every contribution is respected, and every perspective is heard.
Key Responsibilities:

• Lead the design, development, and implementation of collaboration solutions, including but not limited to Microsoft Teams, Video Conferencing technologies, Cisco Webex, and Virtual Whiteboarding technologies.
• Develop and maintain architecture and infrastructure for collaboration platforms, ensuring scalability, security, and reliability.
• Collaborate with IT and business stakeholders to understand collaboration needs and provide strategic recommendations for technology solutions.
• Establish and enforce collaboration standards, policies, and best practices across the organization.
• Oversee the integration of collaboration tools with other enterprise systems and applications.
• Monitor and analyze collaboration tool usage and performance, identifying areas for improvement and optimization.
• Manage vendor relationships and ensure compliance with service level agreements (SLAs).
• Lead and mentor a team of collaboration engineers, fostering a culture of innovation and continuous improvement.

Essential Business Experience and Technical Skills:
Required:

• Minimum of 8+ years of experience in collaboration engineering. With at least 2 years in a lead technical role.
• 5+ years hands-on technical expertise in collaboration platforms such as Microsoft Teams, Video Conferencing, Zoom, Cisco Webex, and Miro.
• 1+ years of experience in scripting languages (Python, JavaScript, or PowerShell)
• Experience with cloud-based collaboration solutions and integration with enterprise systems.
• Strong understanding of network infrastructure and security protocols.
• Excellent project management skills, with a proven track record of successfully leading large-scale technology initiatives.
• Strong analytical and problem-solving abilities, with a focus on delivering innovative and efficient solutions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Suggested 8 years of experience in hands-on technical expertise in collaboration platforms such as Microsoft Teams, Video Conferencing, Zoom, Cisco Webex, and Miro.
• Bachelor's or master's degree in computer science, Information Technology, or a related field.
• Microsoft certifications related to Microsoft Teams and Microsoft Azure.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The expected salary range for this position is $121,100 - $145,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$121,100 - $145,000
#BI-Hybrid