Essential Duties and Responsibilities:
- Review titles for negotiability, sign and reassign titles for sellers and buyers.
- Complete application for new title on behalf of clients as needed.
- Facilitate lien perfection on NextGear Capital financed collateral when required.
- Release a NextGear Capital lien on collateral that has been paid in full according to policy.
- Answer communications from all clients on title questions and issues following up through resolution.
- Troubleshoot and resolve issues on behalf of internal and external clients according to state specific title requirements.
- Assist with escalated issues within the department.
- Communicate effectively and maintain relationships with BMV/DMV agencies.
- Monitor aging of titles following departmental procedures and policies.
- Process documents received by clients to complete title follow-up.
- Assist in training new and cross training existing team members.
- Assess and determine proper outcomes for title release requests.
- Assist with maintaining training materials and departmental procedures and policies.
- Work closely with leaders for vault/mail room issues and operations.
- Asist with maintaining and reviewing departmental reports.
- Assisting supervisor in an operational capacity (does not include employee relations)
Minimum Requirements:
- Must have strong organizational skills and be very detail oriented.
- Effective communication skills and strong customer service attitude is required.
- Ability to work under limited supervision, exercises judgement on advanced and complex issues.
- Must be proficient in Discover / NGEN and TMS systems.
- Must be or be willing to become an Indiana Notary.
Preferred:
- Ability to recognize title brands and other relevant notations related to titles is not a requirement but is highly desired for the position.
- Previous vehicle title experience and title handling preferred.
- Knowledge of state title laws is highly preferred.
- Extensive knowledge of business and departmental policies and procedures is highly desired.
Education and Experience:
- High School Diploma/GED and 7 years' experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience; OR 9 years' experience in a related field
Physical Demands:
- Sitting and standing for extended periods of time.
- Bending and light lifting 10 lbs. or less required.
- Extensive detail handwritten and computer work.
Work Environment:
- Office environment
Will be required to perform other duties as requested, directed, or assigned.
USD 22.02 - 33.08 per hour
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Strong organizational skills and attention to detail
- Effective communication skills and strong customer service attitude
- Ability to work under limited supervision and exercise judgment on advanced issues
- Proficiency in Discover, NGEN and TMS systems
- Must be or be willing to become an Indiana Notary
- High School Diploma/GED and 7 years' related experience (or alternative combinations listed)
- Authorized to work in the United States for any employer without sponsorship
- Ability to recognize title brands and relevant title notations
- Previous vehicle title experience and title handling
- Knowledge of state title laws
- Extensive knowledge of business and departmental policies and procedures
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements, but the enhanced match is emphasized as a current standard.
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Healthcare Strength — Multiple medical options (Core PPO, Premium PPO, HDHP + HSA) and Kaiser in CA are available, with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy, dental, vision, telehealth, and condition-specific supports.
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Parental & Family Support — Eight weeks of paid parental leave, fertility coverage via Progyny, adoption assistance, and childcare/backup care resources complement flexible PTO and paid time off for voting, volunteering, and jury duty. These benefits are positioned to support employees across family life stages.
Cox Enterprises Insights
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
