The scheduling availability needed is any day between Monday -Saturday with rotational Saturdays. 8am-8pm Eastern Standard Time (based on business needs)
The Fraud Prevention Agent is responsible for supporting the detection, investigation, and prevention of fraudulent activity across Autotrader and Kelley Blue Book marketplaces. This role serves as a first line of defense, focusing on reviewing listings, validating sellers, and identifying suspicious account activity.
Working under close to moderate supervision, this role applies defined policies, tools, and procedures to mitigate fraud risk, protect consumers, and ensure marketplace integrity. The position emphasizes accuracy, consistency, and adherence to established guidelines.
PRIMARY DUTIES/KEY RESPONSIBILITES
- Conduct digital investigations and research into flagged listings, accounts, and transactions.
- Analyzes private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes.
- Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests).
- Handles and resolves escalated customer calls and inquiries. Serve as a front-line resource and escalation point for suspicious activity and customer concerns.
- Reviews documentation provided by customer/dealers and to determine validity
- Accurately document investigations, decisions, and outcomes in case management systems.
- Participate in special projects and departmental initiatives as needed.
- Provide backup support for essential team functions, adapt to changing business needs, and participate in ongoing training to enhance fraud detection capabilities.
- Perform additional duties and projects as required by the business.
Qualifications:
Minimum-
- High School Diploma/GED and 5 years' experience in a related field (fraud prevention, conducting investigations, customer service, risk etc.)
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience;
- OR 7 years' experience in a related field
- Strong attention to detail, analytical skills, superior troubleshooting, and problem-solving capabilities. Ability to manage multiple diverse tasks simultaneously.
- Use sound judgment and ability to deal with customer issues. Proven verbal and communication skills.
- Proficiency in typing, MS Office Suite, Salesforce, ability to navigate multiple systems
USD 22.02 - 33.08 per hour
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 06/24/2026
EOE, including disability/vets
Skills Required
- High School Diploma or GED plus 5 years' experience in fraud prevention, investigations, customer service, risk or related field
- OR any level degree/certification beyond HS in a related discipline plus 3 years' experience
- OR 7 years' experience in a related field
- Strong attention to detail, analytical skills, troubleshooting, and problem-solving
- Ability to manage multiple diverse tasks simultaneously
- Sound judgment and proven verbal and communication skills; ability to handle customer issues
- Proficiency in typing, Microsoft Office Suite, Salesforce, and ability to navigate multiple systems/case management tools
- Scheduling availability any day Monday-Saturday (rotational Saturdays), 8am-8pm Eastern Time
- Authorized to work in the United States for any employer without current or future sponsorship
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements, but the enhanced match is emphasized as a current standard.
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Healthcare Strength — Multiple medical options (Core PPO, Premium PPO, HDHP + HSA) and Kaiser in CA are available, with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy, dental, vision, telehealth, and condition-specific supports.
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Parental & Family Support — Eight weeks of paid parental leave, fertility coverage via Progyny, adoption assistance, and childcare/backup care resources complement flexible PTO and paid time off for voting, volunteering, and jury duty. These benefits are positioned to support employees across family life stages.
Cox Enterprises Insights
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
