Introduction to the Team & Role
AI is central to 360Learning's strategy: our AI Squad ships agentic features that help users discover, create, and administrate content.
Over the last year, we have shipped 5+ AI features powering thousands of users monthly:
Catalog Companion: An AI agent performing bulk catalog operations (sharing, archiving, tagging, author assignments)
Smart Search: conversational search helping users discover the right content
Conversational BI: Analytics and insights delivered through natural conversation
AI Course & Question Generation: Creating questions and full courses from documents and titles
Content Recommendations: Personalized content discovery
We're now looking for a Lead AI Engineer to drive the technical vision for AI in 360Learning’s product and to coach our AI Engineers as the team grows. This is a hands-on leadership role: you'll set technical direction, own the hardest architectural decisions, and grow the people around you, while staying close to the code.
You'll coach our team of AI Engineers (2 today, growing), and partner closely with 1 Product Manager, 1 Product Designer, and our Full-Stack Developers. You'll report directly to the Head of AI/Data.
What You'll Do
Graduate in Convexity through our onboarding process and complete our coach training
Understand our product offering, processes, and tools
Get to know the AI Squad and your fellow AI Engineers
Build a global view of our codebase and architecture (Pydantic AI, FastAPI, Azure OpenAI, ElasticSearch)
Contribute meaningfully to an existing feature, hands-on
Become the point of contact for the squad's technical topics
Start coaching the AI Engineers: identifying their key strengths and areas for growth, and unblocking challenges proactively
Become a trusted engineering partner to the squad's PM and PD
Own end-to-end delivery of a new AI feature, from technical design through production launch
Optimize for real-world constraints: reduce per-request cost, improve latency, and scale to handle usage spikes
Lead Performance Reviews and Career Path assessments for your AI Engineers
Set the technical direction for AI features alongside the PM's product vision
Share best practices and drive process improvements across the squad
Make architectural decisions as we scale from 5 to 10+ features
Prototype and ship advanced capabilities: new modalities, real-time collaboration
Be the technical expert the AI Engineers rely on, and define the next career steps for each of them with a concrete action plan
Push technical innovation within the squad and across R&D (e.g. hackathons, transversal initiatives), keeping roughly 80% hands-on and ~20% on coaching and management
Within 1 month, you will:
Within 3 months, you will:
Within 6 months, you will:
Within 12 months, you will:
The Skill Set
4+ years building GenAI / LLM-powered systems, with a track record of taking them from prototype to long-term production deployment
Experience, formal or informal, as a tech lead, mentor, or coach for a team of engineers, ideally on a SaaS platform
Strong Python experience, with a track record of clean, maintainable production code
Hands-on experience integrating LLMs (Azure OpenAI, OpenAI, Anthropic, Mistral, etc.) and managing real-world constraints: token cost, latency, reliability, hallucinations
Familiarity with: search / RAG / semantic search / vector databases; agents; LLM observability tools (Langfuse or similar); model evaluation
Solid grasp of Machine Learning fundamentals (evaluation, experimentation, model lifecycle)
Experience leading technical initiatives where performance, reliability, and accuracy are paramount
A product-oriented mindset and genuine care for customers and their experience
Excellent leadership, communication, and collaboration skills
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment (Convexity): https://bit.ly/Convexity360L
What We Offer
Compensation: Package includes base salary, a variable component and equity 📈
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: 🚀👩🏻💻🏆https://360learning.com/blog/360learner-journey/
Skills Required
- 4+ years building GenAI / LLM-powered systems, from prototype to production
- Experience as a tech lead, mentor, or coach for a team of engineers
- Strong Python experience with clean, maintainable production code
- Hands-on experience integrating LLMs (Azure OpenAI, OpenAI, Anthropic, Mistral) and managing token cost, latency, reliability, hallucinations
- Familiarity with search / RAG / semantic search / vector databases
- Experience with agents and LLM observability tools (Langfuse or similar) and model evaluation
- Solid grasp of Machine Learning fundamentals (evaluation, experimentation, model lifecycle)
- Experience leading technical initiatives focused on performance, reliability, and accuracy
- Product-oriented mindset and strong customer focus
- Excellent leadership, communication, and collaboration skills
- Fluent English (US/UK) or B2 level equivalent (FR)
- Enthusiasm for the company's working environment (Convexity)
What the Team is Saying
360Learning Compensation & Benefits Highlights
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Healthcare Strength — Coverage spans medical, dental, vision, and additional protections like life and disability, with options such as FSA/HSA and mental-health support. This breadth indicates strong foundational healthcare support across core needs.
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Leave & Time Off Breadth — Unlimited PTO with separate sick time and company holidays is paired with a remote-first, flexible-hours environment. Usage is generally supported in practice, though experiences can vary by team or manager.
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Fair & Transparent Compensation — Compensation is publicly framed with structured salary bands and a “compute, not negotiate” approach, emphasizing clear ranges and predictable, formula-based reviews. This design aims to reduce bias and provide clarity around base pay, variable pay, and equity.
360Learning Insights
What We Do
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place. 360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.
Why Work With Us
We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.
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360Learning Teams
360Learning Offices
Remote Workspace
Employees work remotely.
360Learning is a remote-first employer. We have entities in France, the UK, Germany, Spain, the US, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.
