As a Key Account Manager Pool (KAM Pool), you play a strategic role in scaling 360Learning’s customer growth and retention engine. You will join a team focused on maximizing renewal and upsell opportunities across a large portfolio of existing customers through automation, data-driven prioritization, and scalable account management strategies.
You will manage a high-volume portfolio of customers ranging from 100 to 2,500 employees, with a focus on identifying growth opportunities, driving renewals, and increasing customer engagement at scale through automatization actions.
At 360Learning, the KAM Pool role is a unique opportunity to also shape the overall KAM team. It combines account management, revenue generation, and operational excellence. Your mission is to build scalable motions that accelerate expansion opportunities while ensuring customers continue to realize value from the platform. Therefore, your successful automatization processes will also help shape globally the entire KAM team.
As a transversal role, you will work closely with Client Success Partners, Revenue Operations, Marketing, and internal experts (digital pedagogy, platform structuring, IT) to deploy automated engagement strategies, optimize renewal processes, and generate upsell opportunities efficiently across your portfolio.
We are eager to retain the best talent in our teams, and we encourage internal mobility after 2–3 years of continuous success to build fulfilling career paths. This role offers strong growth opportunities toward strategic account management, revenue operations, or large account ownership positions.
Within 1 month, you will:
Become a Trello expert and get familiar with our product
Learn to navigate Convexity, our working environment
Meet the different teams at 360Learning
- Understand our customer lifecycle and renewal processes
Within 3 months, you will:
Take ownership of you 150+ clients portfolio of existing customers
Segment and prioritize accounts using scalable tiering strategies
Identify automation opportunities to drive renewals and upsells
Work closely with Client Success Partners to collect customer insights and engagement signals
Launch automated campaigns and structured outreach sequences
Prepare scalable account review frameworks to identify growth opportunities
Contribute to the generation of renewal and expansion pipeline across your portfolio
Conduct presentations and demonstrations of 360Learning when required
Within 6 months, you will:
Optimize renewal and upsell workflows through process improvements and automation
Ensure accurate reporting and forecasting with your coach and Revenue teams
Analyze customer usage data to proactively identify expansion opportunities and churn risks
Build repeatable playbooks to improve portfolio performance at scale
Consistently contribute to ARR growth targets through scalable account management initiatives
Lead business negotiations for selected opportunities
Within 12 months, you will:
Own and optimize the renewal strategy for your portfolio
Drive upsell generation through automated and data-driven engagement plans
Manage customer business relationships at scale while maintaining a high-quality customer experience
Continuously improve operational efficiency and account coverage models.
Become a key contributor to the company’s retention and expansion strategy
Exceed your targets and contribute to the evolution of scalable customer growth strategies at 360Learning.
The Skill Set:
2+ years of experience in an Account Manager, BDR or sales-related function (revenue generation with a portfolio of clients)
Previous experiences working in the SaaS industry
Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
Active listening skills and a team player mindset
Excellent written and verbal communication skills
Native French and fluent English (B2+) proficiency
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
What we offer:
Compensation: Package includes base salary, a variable component and equity 📈
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
The interview process:
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our the KAM Mid Market Coach
- Case Study Meeting with our KAM Mid Market Coach and our VP Mid Market EMEA
- Clarification Meeting with our VP Mid Market EMEA
- Culture Fit Meeting with our Chief Revenue Officer
- Ref Checks
- Offer!
Skills Required
- 2+ years of experience in an Account Manager or sales-related function
- Previous experiences working in the SaaS industry
- Experience in a fast-growing environment like a start-up or scale-up
- Active listening skills
- Excellent written and verbal communication skills
- Native French and fluent English (B2+) proficiency
360Learning Compensation & Benefits Highlights
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Fair & Transparent Compensation — Compensation is structured with transparent, market-benchmarked salary bands and a “compute, not negotiate” model, with predictable, formula-based annual reviews. Feedback suggests packages commonly combine base pay with performance incentives and equity for a competitive total-rewards mix.
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Healthcare Strength — U.S. materials cite medical, dental, and vision coverage with about 84.7% paid for employees and dependents, plus mental-health support through platforms such as Teale. Coverage is described as comprehensive and includes core protections like life and disability insurance.
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Parental & Family Support — Primary caregivers receive 12 weeks fully paid leave and secondary caregivers 4 weeks, with indications of structured return-to-work support. These policies sit alongside remote-friendly practices that help make family time more workable.
360Learning Insights
What We Do
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place. 360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.
Why Work With Us
We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.
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360Learning Teams
360Learning Offices
Remote Workspace
Employees work remotely.
360Learning is a remote-first employer. We have entities in France, the UK, Germany, Spain, the US, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.
