Title
Key Account Manager
Job Description
We are looking for a dedicated, ambitious and self-driven Key Account Manager: Private Sector, who will lead Altron’s engagement with our most valued customers, specializing in building and maintaining relationships at all levels.
We are looking for an individual with the relevant experience that have a challenger and growth mindset , leading towards transformative business outcomes for Altron and our customers.
Key responsibilities:
Institute highly productive, as well as exceptionally professional relationships between Altron and the assigned accounts you will take ownership of:
- Always strive to provide exceptional customer experience
- Investigate customers’ requests
- Manage customer expectation
- Properly validate, clarify, and assess needs of customers on an ongoing basis
- Ensure the customer holds the company in high esteem, which is depicted by high customer’s satisfaction ratings
- Coordinate executives of the company and their contributions to customer management
- Spearhead the effort of the company in solution development to ensure customers’ needs are properly addressed
- Make sure that client commitments are met and customers’ requirements are fulfilled to satisfaction
- Appropriately coordinate company personnel involvement in strategic account management, especially in service and support resources, to ensure account performance objective of the company is met and to ensure complete customer satisfaction
- Take care of any issues incurred professionally and timeously
- Fulfill any number of assigned targets to ensure volume of sales is at a profitable level
- Ensure assigned accounts meet with company’s strategic objective
- Fulfill the assigned quota of sales designated on any strategic account
- Achieve the expectations for complete profitability on the assigned accounts
- Work with other members of staff like service resources staff members, implementation resources experts, sales specialists, Business Development Mangers, Legal, Finance, Supply Chain, Logistics and varieties of other management and sales experts in the organization / Collaborate with our team to achieve sustainable growth and development
- Communicate the progress to both internal and external stakeholders
- Manage Pipeline with a focus on accuracy, reliability, detailed descriptions
- Demonstrate a proven ability to understand customer needs
- Create and deliver focused winning pitches to all levels in a customer
- Demonstrate a track record of working closely with local and global partners providing solutions to customers
- Work with other Account Executives within Altron Group to drive collaboration and the culture of winning
- Be a highly confident negotiator
- Demonstrate a successful track record of performance
- Be astute in dealing with multiple parties
- Collecting competitive intelligence, market intelligence as well as industry trends
- Working cross-industry and having a solid mix of accounts
- Have a high proficiency in formulating and presenting Account Plans as well as executing against them with precision
- Manage your book of business with precision, from invoicing to debtors, from delivery to installation, from running to optimization, from revenue to maximizing profit
- Always demonstrate the highest level of integrity
Experience and qualification:
- 5 years + of experience as an Account Manager or similar role
- B degree or equivalent experience
- Experience in managing multiple stakeholders
- Experience in working in a complex business landscape
Behavioural competencies:
- Excellent verbal and written communication in English
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Business Acumen
- Strategic Execution
- Customer Service Oriented
- Accountability
- Collaboration, negotiation and networking
- Decision making
- Result and achievement orientated
- Conflict Management
- Analytical thinking
- Risks Management
Education
National Certificate Level 4 (N4) / Grade 12 (Required)
Languages
English
What We Do
Altron is a proudly South African technology group. We harness the power of data, technology and human ingenuity to solve real-world problems, from the everyday to the epic. A technology industry leader since 1965, we’re partnering with customers across all industries to help them grow, build a thriving economy and transform today into a simpler, safer and smarter tomorrow. Altron operates in six countries, employs 4,700+ people and reported revenue of ZAR 7.9bn for the 12-month period ended 28 Feb 2023.
