We are seeking a talented and experienced Regional Sales Manager to join our team. As the Regional, you will be responsible for overseeing a team of Agents and Information Officers and ensuring the success of our sales operations within your assigned region. Your role will involve managing and developing relationships with clients, as well as supporting and guiding the team under your supervision.
This role is also responsible for scouting out new areas and new locations for Info Centers.
Internal Liaison takes place with Marketing, new Agents and Agent Support Consultants. External liaison takes place customers
Duties and Responsibilities (Includes but are not limited to):
- Collaborate with the Provincial Sales Manager to develop and execute strategies to meet sales targets and objectives within your region.
- Oversee and manage a team of Super Service Providers, providing guidance, support, and mentorship to help them achieve their goals.
- Foster strong relationships with clients and partners within the region, ensuring their satisfaction and loyalty to our company.
- Monitor and analyze regional sales performance, identifying areas for improvement and implementing corrective actions as needed.
- Support the Lead Regional in organizing and conducting training sessions to enhance the sales strategies and product knowledge of the Super Service Providers.
- Ensure effective communication and collaboration between the Super Service Providers, Service Providers, and other internal departments.
- Implement and maintain service standards and protocols to ensure the delivery of worldclass service to our clients within the region.
- Stay informed about industry trends and competitor activities, conducting regular market analysis to identify opportunities and threats.
- Collaborate with the Lead Regional and other stakeholders to develop and implement marketing and promotional initiatives within the region.
- Visit key clients within the region to build and maintain relationships, understand their needs, and identify opportunities for upselling and cross-selling.
- Attend meetings with the Lead Regional and regional sales teams to provide updates on regional performance, progress, and challenges.
- Drive team morale and engagement by recognizing achievements, creating a positive work environment, and fostering teamwork.
- Provide assistance and support to the Super Service Providers in resolving complex client issues or concerns.
- Collaborate with the Lead Regional and other regional counterparts to share best practices and ensure consistency in sales strategies and processes.
- Assist in the recruitment and onboarding of new Super Service Providers, ensuring the team is adequately staffed and equipped to meet targets.
Key Requirement
- Grade 12 or equivalent (Desirable)
- Understanding and speaking of Shona, chewa, ndebele or any other relevant language (Essential)
- At least 1 year Regional Sales Manager experience
- Proven experience in a leadership role within a sales or related field.
- Excellent knowledge of sales strategies, techniques, and best practices.
- Strong leadership and team management skills, with the ability to motivate and inspire a team.
- Exceptional communication and interpersonal abilities, with a customer-centric approach.
- Analytical mindset with the ability to analyze sales data, identify trends, and make data-driven decisions.
- Strong negotiation and relationship-building skills, with a focus on client satisfaction and retention.
- Familiarity with the regional market and industry trends.
- Ability to travel within the assigned region as required.
- Experience in training and coaching sales teams is a plus
If you are a results-driven leader with a passion for sales and a track record of success, we encourage you to apply for this exciting opportunity. Join our team as a Regional Sales Supervisor and play a key role in driving sales growth within your assigned region.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
