Purpose of the Job
A Senior Journal Manager (JM) is responsible for independently managing the end-to-end operational process of journal publication. You will delight authors and reviewers on your journal portfolio, optimizing journal system configurations and workflows to maximize customer satisfaction. You will build and maintain excellent relationships with journal contacts, and actively contribute to a collaborative, dynamic Journal Operations team. You will ensure that journals operate and progress in the most effective and efficient way, and to the right quality and publication speed standards, in line with Journal Operations strategy. You will also support the Journal Management team beyond your own portfolio, through sharing expertise, supporting the knowledge and development of other JMs, and advanced workflow optimization to support Journal Operations targets.
Customer Journey Management
- Be accountable for author and reviewer journeys across your journal portfolio, monitoring journal trends, bottlenecks and anomalies in Researcher Support work and outsourced production work. Lead discussions with publishers on trends and recommend actions where needed.
- Troubleshoot publication-related problems using relevant tools and established procedures, ensuring effective resolution of standard and complex problems. Where relevant, hold the right people accountable for solving these issues.
- Deliver a high standard of customer support to researchers to maximize their satisfaction and minimize their effort in the publication journey.
- Develop strong relationships and work collaboratively with editors, publishers, societies and researchers to meet shared objectives, as a journal publication process expert.
Workflow Optimization
- Adopt an innovative, continuous-improvement mindset; analyze data, reports and workflows to identify opportunities to improve speed and efficiency, and optimize quality, across standard and non-standard workflows.
- Be accountable for optimizing journal configuration and workflows in line with Journal Operations strategy, working in tandem with the Publisher to drive improvements and taking wider journal context into account (e.g. society renewals).
- Lead discussion with internal and external contacts to provide guidance on workflows and changes that will strategically benefit journals.
- Champion change; progress your portfolio and participate in projects that drive change, balancing customer and business interests.
- Support initiatives that drive innovative approaches to optimization and keep up to date with wider innovation projects.
- Be an active, collaborative and constructive representative of the JM group in support of projects and initiatives facilitated by other operational departments.
Content Delivery
- Plan issue publication schedules and ensure articles and issues are published accordingly, flexing to support Journal Operations content growth and issue realization targets when required.
- Monitor journal performance in content delivery and quality and proactively optimize workflows to support content delivery strategy.
- Support and take an active role in initiatives to drive content growth and publication speed.
U.S. National Base Pay Range: $53,900 - $89,800. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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