At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.
Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.
Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:
Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
And Much More – These are just a few of the ways we invest in our people and help them thrive.
You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.
The Civil Digital Modernisation business delivers IT services to Australian Federal and State Government departments and agencies to accelerate digital modernisation and ensure secure, resilient, and adaptive environments that meet evolving regulatory, compliance, and business needs. Our approach integrates advancing data, AI, cloud, and automation delivering agility, security, efficiency, and innovation at scale.
The OpportunityThe Ivanti ITSM Tool Administrator is responsible for the administration, configuration, support and sustainment of the cloud-based Ivanti Neurons ITSM product. The role helps ensure the platform remains secure, available, supportable and effective for the teams that rely on it.
Working independently within established controls, you will maintain product configuration, service catalogue capabilities, CMDB functionality, reporting and approved native orchestration capabilities. You will investigate application and existing integration incidents and collaborate with internal teams, customer stakeholders and Ivanti support to restore services.
Key ResponsibilitiesAdminister and sustain Ivanti Neurons ITSM, including application settings, user access, roles, permissions, product health, and the testing and validation of vendor releases, patches and updates.
Configure and optimise approved workflows, business rules, forms, notification templates, service catalogue items, request fulfilment workflows and role-based visibility settings.
Support CMDB capability through controlled bulk uploads and updates, source file validation, reporting and investigation of failed, incomplete or duplicate imports.
Provide Level 2 and Level 3 support for Ivanti incidents, service requests and approved existing integrations, analysing logs, transactions and application behaviour to restore services.
Deliver operational reports and dashboards, maintain approved native orchestration capabilities and contribute to continual service improvement initiatives.
We are looking for someone who brings judgement, curiosity and a collaborative approach to work that matters.
Skills & ExperienceExperience administering, configuring or supporting Ivanti Neurons ITSM or a comparable enterprise ITSM platform within a production environment.
Strong practical experience with access controls, workflows, business rules, forms, notifications, service catalogue management, request fulfilment and reporting.
Experience supporting CMDB functionality and controlled bulk imports or updates, including file validation, field mapping, verification and exception handling.
Demonstrated ability to diagnose application and integration incidents, analyse logs and transaction outcomes, document findings, coordinate specialist support and validate service restoration.
Relevant ICT qualifications, vendor training or equivalent practical experience. ITIL Foundation and Ivanti product training or certification are desirable.
This role requires the successful applicant to be an Australian citizen and hold a NV-1 level security clearance.
If this role interests you, we encourage you to apply. We value different experiences and are interested in the capability and potential you could bring.
What to Expect When You ApplyOur hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage. You can expect:
An initial conversation with our Talent Acquisition team
An interview with the hiring manager or interview panel
We’ll let you know what to expect before each stage, including who you’ll meet and how to prepare. If you need any adjustments or support during the process, please let us know.
Ready to explore what’s possible?If this sounds like a role where you can make an impact and continue to grow, we’d like to hear from you. Please apply via the “Apply Now” button with your resume. If you have any questions about the role or recruitment process, please contact [email protected].
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Experience administering, configuring, or supporting Ivanti Neurons ITSM or a comparable enterprise ITSM platform in a production environment
- Practical experience with access controls, workflows, business rules, forms, notifications, service catalog management, request fulfillment, and reporting
- Experience supporting CMDB functionality and controlled bulk imports or updates, including file validation, field mapping, verification, and exception handling
- Ability to diagnose application and integration incidents, analyze logs and transaction outcomes, document findings, coordinate specialist support, and validate service restoration
- Relevant ICT qualifications, vendor training, or equivalent practical experience
- ITIL Foundation certification or training
- Ivanti product training or certification
- Australian citizenship
- NV-1 security clearance
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
