We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
The ITSM Tool Administrator is responsible for the day-to-day administration and operational support of the Ivanti Neurons cloud-based Enterprise Service Management platform within a business-as-usual environment.
The role supports the stability, usability, and ongoing operation of the platform by performing routine administration, maintaining agreed service catalogue and portal content, monitoring platform health, producing operational reports, triaging tool-related issues, and coordinating vendor support where required.
Working closely with service management teams, technical support teams, and customer stakeholders, the position helps ensure the platform remains reliable, fit for purpose, and aligned to agreed operational processes, governance requirements, and security controls. The role is primarily focused on BAU administration and support of the existing platform, and providing BAU support and backing for projects related to lead major tool redesign, complex development, or large-scale platform uplift activities.
Key Responsibilities
Platform Administration and Support: Handle daily administration of Ivanti Neurons including user, role, access management, routine support, and maintaining essential BAU artefacts and documentation.
Service Catalogue and Portal Maintenance: Maintain approved service catalogue items, self-service portal content, forms, routing rules, and support testing and validation of changes within operational and change control boundaries.
Monitoring and Reporting: Conduct operational health checks, platform monitoring, and produce regular reports and dashboard inputs for service reviews, governance, auditing, and management visibility.
Issue Management and Stakeholder Coordination: Triage tool-related incidents, service requests, coordinate investigation and resolution with internal teams, vendors, and liaise with customer representatives and third-party providers.
Governance, Improvement, and Compliance: Capture and document tool change requests, contribute to continual improvement of data quality and efficiency, and ensure all activities comply with security, governance, release, and change management requirements.
Qualifications & Experience
Demonstrated experience administering Ivanti Neurons for ITSM or comparable enterprise platforms (e.g. ServiceNow, Cherwell, BMC Remedy), including hands-on platform management within a live BAU environment.
Strong understanding of ITSM processes (incident, request, change, problem, service catalogue, configuration management) and experience with service portal maintenance, user and access management, and CMDB/data quality practices.
Ability to triage tool-related issues, coordinate investigations, engage effectively with vendors and internal teams, and manage competing priorities in a structured service delivery environment.
Advanced reporting, documentation, and communication skills, including producing operational dashboards, maintaining runbooks and procedures, and engaging both technical and non-technical stakeholders.
Experience working within formal governance, security, and change control frameworks, ideally supported by ITIL Foundation certification or equivalent knowledge, and relevant tertiary qualifications or practical experience in IT.
This role does require the successful applicant to be an Australian Citizen and hold an active NV1 level security clearance.
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process - virtual / face to face interview & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Demonstrated experience administering Ivanti Neurons or comparable enterprise ITSM platforms (ServiceNow, Cherwell, BMC Remedy) within a live BAU environment.
- Strong understanding of ITSM processes (incident, request, change, problem, service catalogue, configuration management) and CMDB/data quality practices.
- Experience with service portal maintenance, forms, routing rules, user and access management, and testing/validation of changes.
- Ability to triage tool-related incidents, coordinate investigations, engage vendors and internal teams, and manage competing priorities.
- Advanced reporting, documentation and communication skills, including producing operational dashboards and maintaining runbooks and procedures.
- Experience working within formal governance, security and change control frameworks.
- ITIL Foundation certification or equivalent knowledge (ideal).
- Australian citizenship and possession of an active NV1 level security clearance.
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
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