HiBob is a modern People Platform. We're a fast-scaling tech business with a global customer base, and a Customer Experience team that customers lean on whenever they need a hand getting the most from the product. APJ is a growing part of that story, and we're looking for the right people to grow it with us.
Our customers count on clear, expert answers the moment they need a hand with HiBob. As a Customer Experience Specialist, you'll be the person who makes that happen. You'll get to know the inner workings of HiBob's features inside out, act as the technical go-to between our customers and our internal teams, and help people get unstuck quickly.
From troubleshooting product questions to resolving the issues that land in your queue, you'll keep customers in the know and confident that they're in good hands. You'll do your best work alongside a close team that takes real ownership of outcomes and backs each other to get there.
What you'll do
- Guide customers through their questions and product issues over email, phone, and interactive Zoom sessions
- Run thorough troubleshooting and investigation on the issues customers raise
- Escalate complex cases to the right teams and sites, keeping customers updated at every stage so they always know where things stand
- Balance requests of different priorities across multiple queues and time zones
- Spot and create Help Center content that supports both customers and your colleagues
- Notice internal processes worth improving, and help get those changes moving
- Hit your weekly and monthly KPIs while contributing to the team's shared goals
What you'll bring
- At least 3 years in a customer-facing SaaS role (think customer support or technical support)
- A knack for explaining complex ideas in a clear, fluent, professional way
- Comfort working at pace and balancing competing priorities with a calm head
- Availability Monday to Friday, 9am to 6pm
- Experience working with global teams and customers, and a comfortable async working style
- Experience with premium phone support
- Familiarity with tools like Zendesk, Slack, and Asana
- Experience in a CSM, customer onboarding, or account management role
- Familiarity with the HR space, ideally including HRIS, compensation, benefits, or integrations
- An AI-forward mindset, and comfort using AI tools to work smarter
Life at HiBob
We take care of our people. Here's what that looks like:
- Pre-IPO equity options
- 20 days annual leave plus an extra day for your birthday
- Quarterly balance days to fully switch off
- Work-from-home setup allowance
- Weekly in-office lunches
- Headspace access for your mental wellbeing
- Paid baby bonding leave for new parents
- Work From Anywhere for up to two months a year
Skills Required
- At least 3 years in a customer-facing SaaS role
- Ability to explain complex ideas in a clear, fluent, professional way
- Comfort working at pace and balancing competing priorities with a calm head
- Availability Monday to Friday, 9am to 6pm
- Experience working with global teams and asynchronous workflows
- Experience with premium phone support
- Familiarity with Zendesk
- Familiarity with Slack
- Familiarity with Asana
- Experience in CSM, customer onboarding, or account management
- Familiarity with HRIS, compensation, benefits, or integrations
- An AI-forward mindset and comfort using AI tools
What the Team is Saying
HiBob Compensation & Benefits Highlights
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Affordable Benefits — Employer-paid employee-only medical/dental/vision and $0-cost medical plan options indicate low out-of-pocket healthcare for core coverage, with EAP/mental-health support also available. Built-in flexibility through FSA/HSA further supports affordability across different plan choices.
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Retirement Support — A 401(k) with company match and immediate vesting strengthens retirement readiness from the start. Equity grants at hire complement long-term financial security.
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Leave & Time Off Breadth — PTO in the ~18–20 day range, two volunteer days, a birthday day off, company holidays, and quarterly Bob Balance Days provide multiple avenues for rest and recharge. The company-wide nature of Balance Days helps employees disconnect without returning to a backlog.
HiBob Insights
What We Do
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Huel, What3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Why Work With Us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
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HiBob Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We love collaborating and connecting with our team members in person and we hope you do too. Our team spends 2-3 days per week in our NYC office.
