Provide operations and maintenance for multi-datacenter hosting environments and virtual infrastructure; manage user accounts and permissions; support telephone, LAN/WAN, and customer applications; troubleshoot incidents, respond to tickets, perform recovery testing, and produce documentation and training.

The ServiceNow Manager will lead a team to implement and manage ServiceNow solutions in a multi-cloud environment, ensuring system resiliency and cost effectiveness while collaborating with stakeholders and mentoring staff.

Process end-user devices through receipt, inspection, demilitarization, and disposition in a warehouse environment. Clear BIOS passwords, troubleshoot hardware/software, maintain asset records, and communicate order status with stakeholders. May activate hardware devices as needed.

Lead FP&A activities for the National Solutions business area, delivering forecasting, variance analysis, cost allocation, and performance reporting. Partner with leadership and business development to support revenue, EBITDA, cash, backlog, and strategic planning, improve financial processes, and respond to audits and ad-hoc data requests.

Design, migrate, implement, optimize, and maintain network infrastructure. Lead integration and consolidation efforts, prepare technical implementation plans, troubleshoot network hardware, interface with customers/vendors, develop engineering documentation and briefings, support network architecture and cloud networking (AWS), evaluate emerging technologies, and deliver projects to senior leadership.

Administer, configure, support, and maintain physical and virtual systems and associated hardware/software. Implement patches, backups, recovery, performance tuning, security measures, and automation (PowerShell). Troubleshoot complex issues, manage system lifecycles, and collaborate with internal and client teams to meet technical requirements.

Provide Tier II network engineering and integration support for a multi-vendor telecommunications infrastructure at MacDill AFB. Responsibilities include designing and assessing systems, implementing routing and switching (MPLS, VRF, NFV/service chaining), configuring routers/switches/firewalls/IDS, performing software/hardware upgrades, supporting JNOC operations, and ensuring RMF-compliant cybersecurity mitigations to meet stakeholder requirements.

Develop, maintain, and migrate ENET infrastructure and applications to AWS GovCloud; monitor, troubleshoot, and secure systems; lead project lifecycle and geographically dispersed teams; create SOPs, installation guides, and architecture diagrams; perform security scans and STIG implementation; manage virtualization, data center tasks, and CI/CD toolsets; liaise with customers and vendors to ensure availability, performance, and compliance.

Lead transport network engineering for NMCI, designing, planning, and supporting voice/video/data transport (LAN/WAN/WLAN), ensuring secure, efficient architectures, mentoring junior staff, coordinating vendors, and complying with DoD cybersecurity and MBSE governance.

Manage and lead a 10-15 person deskside support team delivering Tier-2/3 end-user IT services for a DOJ customer in Washington, DC. Ensure SLA-driven ticket resolution via ServiceNow, coordinate escalations to engineering and operations, maintain knowledge base, produce regular reports, hire and manage staff, and interface daily with federal customers.

Support program managers by building and maintaining program budgets, forecasting (EACs, AOP), analyzing variances, managing cash flow and subcontractor costs, producing financial reports (QFSR, IPR), and identifying risks and opportunities to optimize program financial performance.

Serve as a cybersecurity SME for an IC customer: collect, analyze, and report cyber data; develop assessment criteria and metrics; support FISMA reporting; integrate data sources for situational awareness; evaluate emerging technologies; draft technical documentation; and coordinate governance, policy, and migration efforts to meet mission requirements.

Administer and maintain Cross Domain Solutions supporting DHS IECDS: resolve escalated incidents, manage ServiceNow queue, maintain Windows/RHEL servers in virtual environments, monitor performance, update O&M/configuration in Jira/Confluence/SharePoint, and support time-sensitive CDS deployments under SME guidance.

Produce and edit technical documents, reports, whitepapers, training modules, and briefings for the FAA. Gather requirements, research, draft, and deliver high-quality, government-standard documentation under short deadlines while collaborating with team members and conveying complex technical information to non-technical audiences.

Senior Cybersecurity Engineer integrates security architecture into the IT lifecycle for CYBERTRON supporting the U.S. Army. Responsibilities include INFOSEC problem resolution, configuring testbeds, testing and analysis, integrating guard/firewall/secure server/smart card solutions, performing vulnerability and risk assessments, developing accreditation/certification documentation and security policies, designing/configuring security tools, and documenting test results and recommendations.

Support FP&A for Air Traffic and Airports, Borders & Security: financial planning, forecasting, monthly close, reporting, variance analysis, financial modeling, Power BI automation, ad hoc analyses, and presentations to leadership and cross-functional partners.

Manage and lead a cloud engineering/architecture team to design, deploy, and operate scalable, secure multi-cloud solutions (AWS/Azure/GCP/Oracle). Oversee staffing, SLAs, risk mitigation, automation (Ansible/scripting), log ingestion to Elastic/Splunk, performance monitoring, architecture reviews, and customer-facing coordination to ensure mission resiliency and compliance.

Manage and execute transfers of data between classified and unclassified networks, maintain program document libraries and deliverables, control and track sensitive documents/media, prepare data per DIDs/CDRLs, produce reports/metrics, and recommend process improvements to ensure timely, secure data transfers.

Support program managers by creating and maintaining program budgets, forecasts, EACs, and financial reports; perform month-end closings, cash flow and variance analyses, manage subcontractor finances, and identify risks/opportunities to improve program performance.

Lead design, implementation, and optimization of Ab Initio ETL pipelines and data integration solutions. Build and test graphs, automate and monitor ETL jobs, optimize performance, support data warehousing, provide technical leadership, document solutions, and ensure compliance with SSA security and data policies while mentoring junior developers.