Within 1 month, you will:
- Meet the team and explore TrelloLearn to navigate Convexity, our working environment
- Define your roadmap and OKRs
- Become familiar with our partners and providers
- Understand the team's processes
Within 3 months, you will:
- Take ownership of internal IT support operations and deliver improvements to streamline workflows and response times
- Act as the main operational point of contact for employee IT support, ensuring a smooth and reliable experience
- Monitor MDM compliance and provide employee support for device-related issues
- Coordinate with the Hardware Managed Service Provider (MSP) to execute employee onboarding and offboarding processes
- Ensure onboarding and offboarding activities are delivered on time and in line with defined procedures
Within 6 months, you will:
- Ensure consistent execution of internal IT processes across all regions
- Proactively reduce recurring support issues through process improvements and better documentation
- Improve inventory accuracy and asset lifecycle tracking in collaboration with partners and tools
- Contribute to automation and workflow optimization initiatives led by the IT Manager
Within 12 months, you will:
- Be a key operational contributor to the management of self-hosted IT internal applications (infrastructure-level operations, monitoring, maintenance)
- Act as an IT operations point of contact during security or IT incidents, working closely with the SOC to support investigation, containment, and remediation activities
- Contribute to the standardization, hardening, and lifecycle management of operating systems by applying defined baseline configurations, supporting OS version upgrades, and ensuring consistency across the fleet.
- Contribute to the implementation of automated support solutions, such as an internal IT support chatbot, to improve employee self-service and reduce repetitive requests.
The Skill Set:
- You have 1–3 years of experience in Internal IT, IT Support, or IT Operations
- You demonstrate strong analytical and troubleshooting skills in a support and operations context
- You are interested in scripting and automating your work (Python, Bash, or REST APIs are a plus)
- You are familiar with MDM solutions (Jamf and Intune are a plus) and endpoint environments (macOS and Windows)
- You have a good understanding of operating systems and are comfortable supporting OS upgrades and device compliance
- You approach internal IT support with an automation-first mindset, aiming to reduce manual tasks and improve long-term efficiency
- You have already worked with remote teams and are comfortable with asynchronous communication
- You have very good written communication skills and a strong sense of service
- Fluent English (US/UK) / B2 level or equivalent (FR)
- Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
What we offer:
- Compensation: Package includes base salary and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processeshttps://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview Process:
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our IT Manager
- Case Study with our Head of Security and our IT Manager
- Culture Fit Meeting with our Chief Technical Officer
- Offer!
Top Skills
What the Team is Saying
What We Do
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place.
360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.
Why Work With Us
We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.
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360Learning Teams
360Learning Offices
Remote Workspace
Employees work remotely.
360Learning is a remote-first employer. We have entities in France, the UK, Germany, Spain, the US, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.
