IT Operations Analyst - San Martín Obispo

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Job Description

• Title of the Position: IT Operations Analyst - San Martín Obispo
• Position Type: Managerial
• Location: San Martín Obispo, Cuautitlán Izcalli, Mexico
• Work Hours: 40hrs.
• Profile: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Software Engineering, Information Systems, or a closely related IT discipline. No previous full-time experience is required. Proficient written and spoken English.
• Start Date: As soon as possible

• Accommodations: At P&G, we are committed to ensuring an inclusive recruitment, assessment, and selection process. If you have a disability and require any adjustments or accommodations for our assessments or any stage of the process, you will have the opportunity to briefly describe your needs when applying for the vacancy. Please note, it is important that you do not complete any assessments until we have contacted you to assist with any accommodation required.

Would starting your career supporting the IT infrastructure that enables billions of dollars in business give you a sense of pride and achievement? Are you eager to learn about cloud technologies, automation, operational excellence, and structured technical problem-solving? Then this could be the right opportunity for you.

• Job Overview:
As an IT Operations Analyst, you will support the availability, reliability, and continuous improvement of technology platforms used by P&G’s business. With guidance from experienced colleagues, you will collaborate with application, infrastructure, security, and platform service provider teams to support incidents, requests, problems, and changes across a diverse technology environment.

This role offers hands-on exposure to business intelligence, big data, transactional systems, automation systems, web applications, and other critical services. You will build foundational cloud and IT operations skills by assisting with resource provisioning, monitoring, documentation, process improvement, and automation activities.

• Key Responsibilities:

• Assist with daily IT operations, including incident, request, problem, and change management activities while learning established ITIL processes.
• Monitor and provide first-level support for infrastructure and platform environments, with guidance from experienced team members.
• Participate in incident triage, escalation, and troubleshooting by following documented procedures and applying structured problem-solving techniques.
• Collaborate with application, infrastructure, security, and service provider teams to gather information and support issue resolution.
• Maintain technical procedures and knowledge database articles to improve first-level resolution and self-service capabilities.
• Contribute ideas for continuous improvement, standardization, monitoring, and automation.
• Support basic scripting, reporting, testing, and proof-of-concept activities in line with individual skills and development goals.
• Complete technical training and apply new knowledge to day-to-day operational assignments.

Job Qualifications

• Hard Skills:

• Foundational knowledge of computer systems, operating systems, networking, databases, or software development.
• Basic understanding of ITIL processes or IT service management practices.
• Familiarity with Windows or Linux administration, networking concepts, databases, or virtualized environments.
• Basic programming or scripting skills for automation and process improvement.
• Exposure to Microsoft Azure, Amazon Web Services, or another cloud platform.
• Familiarity with monitoring, provisioning, remediation, or automation tools.
• Proficiency in written and spoken English.

• Soft Skills:

• Curiosity and a strong learning mindset.
• Logical thinking and structured problem-solving.
• Clear written and verbal communication.
• Collaboration in a cross-functional environment.
• Attention to detail and respect for documented processes.
• Ability to organize priorities and ask for support when needed.
• Accountability, initiative, and interest in continuous improvement.
• Knowledge-sharing and documentation skills.

• Nice to Have Skills:

• Internship, co-op, academic, volunteer, personal project, or laboratory experience related to IT support, infrastructure, cloud, networking, databases, or software development.
• Familiarity with Git or another source control system.
• Awareness of continuous integration and continuous delivery concepts.
• Understanding of infrastructure security, information security principles, and role-based access control.
• Exposure to enterprise applications or distribution center technology environments.
• Familiarity with vendor or service provider collaboration.

• Important Note for Candidates:
Before submitting your application, we encourage you to review our Hiring Process and Assessment Information. Familiarizing yourself with this content will help you prepare for online assessments and enhance your chances of success.

• What We Offer:

• Responsibilities from Day 1, allowing you to take ownership of your projects.
• Continuous mentorship from passionate colleagues and formal training opportunities.
• A dynamic and supportive work environment that promotes agility and work/life balance.
• Flexibility in arranging your work schedule based on your personal needs, in accordance with business requirements.
• A competitive salary and benefits package.

• About Us:
P&G serves consumers worldwide with a strong portfolio of trusted brands, including Always®, Ariel®, Crest®, Gillette®, Pampers®, and Tide®. Our community operates in approximately 70 countries. For more information about us and our brands, please visit www.pg.com.

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