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The software company powering the path to the world’s new medicines.
The Role
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
We are seeking a seasoned IT Application Support Analyst to join our IT Commercial Systems team. Unlike traditional technical support, this role focuses deeply on the functional and logical layer of our business applications, specifically our internal CRM built on the Veeva Vault platform. You will act as a high-level consultant and problem solver for our internal stakeholders across marketing, sales, and professional services, leveraging AI tools and analytical thinking to diagnose complex application behaviors.
What You'll Do
- Provide high-touch global support for our internal CRM, focusing on the Veeva Vault platform architecture and business logic
- Act as the primary functional expert, working on end-user application support tickets with power users to resolve complex workflow issues with speed and accuracy
- Troubleshoot critical production issues, focusing on data integrity, application configuration, and user experience
- Gather detailed information for root cause analysis, replicating functional bugs and proposing workarounds to keep the business moving
- Serve as the business-facing bridge to the Development team, translating user needs into technical requirements
- Leverage AI-driven support tools and automation to streamline troubleshooting processes and improve response efficiency
- Maintain rigorous documentation of application processes and "known issues" databases as the environment evolves
- Learn everything about our business systems and use that knowledge to ensure employee success
- Handle inquiries regarding technical issues and information requests on application capabilities and known issues
Requirements
- Exceptional customer service and communication skills; you must be able to explain complex application logic to non-technical users
- Prior experience with CRM is a must
- 5+ years of work experience in 2nd- or 3rd-line application support positions (specifically supporting software/SaaS, not hardware or servers)
- A Bachelor’s degree in STEM (science, technology, engineering, and mathematics)
- The desire to learn new soft and technical skills
- Fluent in English, both written and verbal
- A fast learner, an analytical mindset, and a natural problem solver with a hands-on approach
Nice to Have
- ITIL Certification
- Configuration and Testing experience in Enterprise Applications
- Hands-on experience with Veeva Vault
- Familiarity with Jira and Confluence for tracking application bugs and documentation
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $70,000 - $110,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, life, disability, and mental health coverage are provided, alongside FSAs, wellness programs, and fitness stipends. These offerings present a comprehensive healthcare package relative to typical tech benefits.
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Equity Value & Accessibility — Equity is a meaningful component of total compensation, with RSUs/options cited as part of packages. Engineering examples highlight strong base pay paired with "good RSU + ISO."
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Wellbeing & Lifestyle Benefits — Work Anywhere flexibility, home‑office stipends, wellness programs, fitness reimbursements, and company‑sponsored events support day‑to‑day wellbeing. A 1% charitable giving allowance further enhances lifestyle and purpose-driven engagement.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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