For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. employees are at the cornerstone of bringing our vision to life. We are a technology-led global software and services company. Our success has been built upon smart thinking and listening to each other. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future!
As an Inside Sales Representative (m/f/d), you will manage a book of existing business comprised of accounts up to $15k. You will be expected to uncover upsell opportunities, through qualifying customer needs and intent. You bring extensive knowledge and expertise in managing sales activities. You will serve as a key resource within the sales team, focusing on executing and problem-solving to improve sales processes and outcomes.
Identify and develop new business opportunities for our core offerings.
Handle outbound sales, product renewals and upsell.
Process and manage high-impact customer orders.
Maintain and update detailed and accurate customer records including meeting and e-mail activity.
Follow up on leads and convert them into sales.
Record, analyze, and report on sales activities and trends.
Develop and present comprehensive sales quotes and proposals.
Manage customer accounts and ensure their satisfaction.
Collaborate with multiple departments to close deals.
Implement strategic sales initiatives.
Manage large quantity of smaller accounts
5% - 10% of in-territory-travel may be required plus one optional international trip to Sales Meeting
Qualifications
Communication: Strong verbal and written communication skills in German and English.
Customer Service/Account Management: Understanding of principles and practices for effective customer service and account management.
Product Knowledge: Familiarity with the organization's products or and services.
Sales Strategy: Strong value-based, consultative selling strategy.
CRM Software: Proficient use of Customer Relationship Management tools.
Problem-Solving: Capability to understand and resolve complex customer issues.
Organization: Strong organizational and time-management skills.
Analytical Skills: Basic analytics for tracking performance and metrics.
Resourcefulness: Completes operational and administrative work with minimal supervision
Product Knowledge: Familiarity with the organization's or similar industry-like products and services is of advantage
hybrid (Berlin) and flexible working hours
30 days of vacation
work from anywhere (20 days within 12 months)
Company events
Volunteer Day: one day off a year for your volunteer work
Company pension plan
Many health offers
E-learning via LinkedIn and other training and development opportunities
Apply
If you are a motivated individual with a passion for driving business growth, we would love to hear from you. Simply by clicking on the apply button!
Contact
Anna Faucett
Senior Recruiter
www.linkedin.com/in/afaucett
Telefon: +49 2233 3760-7985
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills Required
- Strong verbal and written communication skills in German and English
- Understanding of principles and practices for effective customer service and account management
- Familiarity with the organization's products or services
- Strong value-based, consultative selling strategy
- Proficient use of Customer Relationship Management tools
- Capability to understand and resolve complex customer issues
- Strong organizational and time-management skills
- Basic analytics for tracking performance and metrics
- Resourcefulness in completing operational and administrative work
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
Wolters Kluwer Insights
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
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