Infrastructure Engineer II

Work Location Type: Remote
Req Number 330543
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $80,700.00 - $134,500.00. This role is eligible for an incentive target of up to 5 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details
Grainger is seeking an Infrastructure Engineer II to support and own a portfolio of business-critical applications. This role is responsible for keeping assigned applications stable, secure, documented, and aligned with business needs.
The engineer will provide Level 2 application support, troubleshoot technical issues, coordinate with vendors and internal IT teams, support changes and upgrades, and help improve application reliability over time.
This role is a good fit for someone who enjoys solving technical problems, working across teams, and taking ownership of important business systems.
This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.
You have

• Own the day-to-day health, stability, and performance of assigned business applications.
• Act as the primary point of contact for application-related questions, issues, enhancements, and operational support.
• Partner with business stakeholders to understand application needs, prioritize requests, and ensure the application supports business processes.
• Coordinate with IT support, infrastructure, security, vendors, and development teams to resolve incidents and implement changes.
• Monitor application performance, availability, integrations, and recurring issues; drive improvements to reduce risk and downtime.
• Manage application lifecycle activities, including upgrades, patches, releases, configuration changes, and retirement planning.
• Ensure application documentation is maintained, including ownership details, support processes, data flows, integrations, access controls, and recovery procedures.

You will

• Bachelor's Degree in Information Systems or similar or equivalent experience preferred

• 2+ years experience with Oracle databases (11g, 12c, 18c, or 19c)
• 2+ years of experience with SQL Server, PostgreSQL, or Teradata databases
• 2+ years familiarity with ITSM tools such as ServiceNow, Jira, Azure DevOps, or similar platforms.
• 2+ years experience managing user access, permissions, documentation, and application controls.
• 2+ years experience supporting incident, problem, and change management processes.
• 2+ years experience coordinating with IT, security, development, infrastructure, and vendor teams.
• 2+ years experience working with business users to gather requirements, troubleshoot issues, and prioritize enhancements.
• 2+ years experience with application support, upgrades, releases, testing, and production issue resolution.
• 2+ years experience supporting or managing enterprise business applications.
• Knowledge of enterprise application support, lifecycle management, upgrades, releases, and production operations.
• Ability to troubleshoot application issues and coordinate resolution across IT, vendor, and business teams.
• Strong communication skills with the ability to translate business needs into technical requirements.
• Experience with testing activities, including regression testing, defect tracking, and user acceptance testing.
• Ability to create and maintain clear application documentation, support guides, runbooks, and process flows.
• Knowledge of enterprise application support, lifecycle management, upgrades, releases, and production operations.
• Knowledge of user access, roles, permissions, security controls, and compliance requirements

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.