At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Your role in the team
The Incident Management Consultant within the Enterprise Command Center (ECC) handles complex major incident detection/situations and provides guidance/coaching to other team members. They possess a fundamental knowledge of priority applications and can tie multiple application incidents together if applicable.These positions are available with four different shift patterns, including:
Role 1: Tuesday, Wednesday, Thursday (6:00am – 3:30pm), Friday (6:00am – 5pm)
Role 2: Monday, Tuesday, Wednesday, Thursday, Friday (4:00am – 12pm)
Role 3: Saturday, Sunday, Monday (5:00am – 6pm)
Role 4: Monday, Tuesday, Wednesday, Thursday, Friday (12pm - 8pm)
Key responsibilities:
Run various diagnostics to determine validity of errors received
Handle incident detection/situations and provide guidance/coaching to other analysts when required
Operate as a resource for all incident detection in the ECC
Handle all types of rapid response calls and outages and drive calls to closure
Document all dialog during a Rapid Response call
Provide guidance to team members regarding documents, interdependencies, and application details
Effectively lead and communicate during Rapid Response calls
Utilize Instant Messaging, Email, and conferencing software to manage Rapid Response calls
Communicate regularly with all levels of leadership
Own/contribute to various internal Project initiatives
Essential Skills:
All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
A minimum of 2 years of experience handling major incidents to resolution
Strong experience with ServiceNow and MS Office Tools (Word, Excel, Outlook, OneNote, CoPilot, Teams, etc)
Artificial Intelligence (AI) and automation experience
Experience communicating via large conference calls, phone & IM, retaining and relaying information
Track record of handling/participating in major incident calls
Desirable Skills:
Experience working within Incident Command System (ICS), Incident Investigations, Incident Management, Incident Reporting via ServiceNow and Power BI, Incident Resolution, Incident Response, Incident Response Operations, Incident Tracking Software, Intrusion Detection and Rapid Response
Reporting Skills using ServiceNow, Power BI
Job Posting End date: Friday 28th August 2026
#LI-TR3
Skills
Coaching, Communication, Critical Incident Management, Documentations, Incident Analysis, Incident Coordination, Incident Handling, Incident Management, Incident Management Process, Incident Management Systems, Incident Resolution, Incident Response, ITIL Incident Management, IT Incident Management, Major Incident ManagementShape the Future of Insurance with Cutting-Edge Tech and a People-First Culture
Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.
We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.
What do you get in return?
As well as receiving a competitive annual salary, our reward package includes:
- Corporate bonus scheme
- Pension scheme
- Annual performance-related pay reviews
- Life assurance and income protection
- Flexible working options
- Hybrid working
- Private medical and dental insurance
- Access to an employee assistance programme
- Discounted gym membership
- Two paid volunteering days each year
- Cycle to work scheme
Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Skills Required
- Legal right to work in the UK
- At least 2 years of experience handling major incidents through resolution
- Strong experience with ServiceNow
- Strong experience with Microsoft Office tools, including Word, Excel, Outlook, OneNote, Copilot, and Teams
- Experience with artificial intelligence and automation
- Experience communicating on large conference calls, phone, and instant messaging while retaining and relaying information
- Track record of handling or participating in major incident calls
- Experience with Incident Command System, incident investigations, incident reporting, incident management, incident response, incident resolution, incident tracking software, intrusion detection, or rapid response
- Reporting experience using ServiceNow and Power BI
Allstate Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Allstate and has not been reviewed or approved by Allstate.
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Retirement Support — Retirement offerings include a 401(k) with company match and a company-funded pension, providing notable long-term value. These features are described as standout components of the package.
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Leave & Time Off Breadth — Paid time off is described as generous, with vacation and parental leave available. This breadth of leave supports work-life needs for a range of situations.
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Flexible Benefits — Flexible work arrangements include options for in-office, remote, or hybrid work. This flexibility is positioned as a meaningful part of the total rewards experience.
Allstate Insights
What We Do
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do. From building diverse and innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together. See how we’re creating a better future through innovation, advocacy, and empowering people and communities
