Join a team focused on process optimization and operational excellence across Merchant Services. We help elevate the client experience while mitigating process risk by simplifying end-to-end processes and strengthening control execution.
As a Process Optimization and Assurance Associate, you will partner with leaders across Merchant Services, Client Onboarding and Servicing, and Control Management to identify opportunities, analyze data, and drive change. You will communicate recommendations through executive-ready storytelling and build strong relationships to deliver measurable improvements.
Job ResponsibilitiesAnalyze key business processes to identify improvement opportunities and recommend automation to streamline control execution and reporting and reduce manual touchpoints, comparisons, and workflows (e.g., Alteryx or other approved solutions).
Support evergreen process risk assessments by maintaining complete, consistent control capture and control descriptions and reinforcing quality up front through error prevention, clean data, and strong documentation and data discipline.
Partner with the business and Control Management to support CCOR reviews, audits, and walkthrough preparation, including validation of populations and procedures and timely Request for Information (RFI) responses with request-specific evidence aligned to documented procedures.
Support issue, action plan, and risk event governance by tracking milestones, escalating as needed, reporting status, and driving RCA/AAR activities to closure.
Drive QC/QA error reduction and perform remediation verification and testing to confirm fixes are effective and sustained.
Maintain stakeholder routines (e.g., scorecards and meetings) to provide visibility into control effectiveness, risk trends, and remediation progress.
Develop and maintain process maps, workflows, and documentation; synthesize findings; and present clear recommendations that influence leadership through structured narratives, including enhancements to data and reporting that support migration oversight and consistent controls execution.
Optimize onboarding and servicing models with a client-centric, growth-oriented focus, advocating simplified, control-focused execution across the client lifecycle.
Preferred Qualifications, Capabilities, and Skills
Merchant Services experience with strong knowledge of day-to-day processes in Client Onboarding and Servicing.
Control-minded execution, including attention to detail, evidence quality, and adherence to documented procedures.
Strong data discipline, including clean inputs, consistent documentation, and traceable outputs.
Operational ownership, including milestone management, early escalation, and driving deliverables to closure.
Client-centric mindset focused on adoption, ramp outcomes, and the end-to-end client experience.
Continuous improvement focus, including root cause identification, repeat-defect reduction, and validation of fixes.
Collaborative delivery style, partnering effectively with business stakeholders and Control Management and applying agile ways of working
Appy Lean Six Sigma and systems-thinking approaches to diagnose end-to-end performance issues and prioritize improvements based on impact and feasibility.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Merchant Services experience with strong knowledge of Client Onboarding and Servicing processes
- Control-minded execution, including attention to detail, evidence quality, and adherence to documented procedures
- Strong data discipline, including clean inputs, consistent documentation, traceable outputs, and data quality
- Operational ownership, including milestone management, early escalation, and driving deliverables to closure
- Client-centric mindset focused on adoption, ramp outcomes, and end-to-end client experience
- Continuous improvement skills, including root-cause identification, repeat-defect reduction, and validation of fixes
- Ability to collaborate with business stakeholders and Control Management using agile ways of working
- Lean Six Sigma and systems-thinking approaches for diagnosing performance issues and prioritizing improvements
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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