Jobs at Allstate

Handles moderate to complex customer inquiries and files First Notice of Loss claims. Gathers and communicates claim information, explains processes, routes calls and correspondence, documents interactions, schedules inspections, and arranges rental vehicles. Requires bilingual English and Spanish communication, call center experience, multitasking across systems, Microsoft Office proficiency, empathy, accuracy, and schedule flexibility. The role is initially onsite with potential work-from-home eligibility after four months based on performance.

Owns the strategy, roadmap, development, and lifecycle of enterprise security products and platforms. Defines product vision, KPIs, backlogs, and secure-by-default capabilities integrated into developer workflows. Partners with engineering and security teams to deliver Agile releases, improve developer experience, reduce risk, support compliance, and incorporate AI-driven automation. Requires strong product management experience, security and DevSecOps knowledge, data-driven planning, and familiarity with cloud, application security, identity, and vulnerability management technologies.

Design and scale enterprise Infrastructure as Code capabilities using Ansible, Terraform/OpenTofu, Puppet, Python, and related tools. Build reusable modules, templates, APIs, CI/CD pipelines, and self-service automation for cloud and infrastructure platforms. Establish IaC standards, governance, security, testing, and adoption strategies while partnering with platform, networking, security, and application teams. The role also supports AI-assisted engineering, responsible AI practices, documentation, training, and infrastructure resilience.

As a Digital Product Manager, you will define and manage product strategies, collaborate with teams for product development, and utilize market research to meet customer needs while aligning with company goals.

Processes property loss-draft claims by validating documents, ordering and reviewing inspections, requesting and verifying claim funds, approving draws, and updating records. Responds to borrowers, contractors, and customers in English and Spanish, explains claim-file requirements, de-escalates calls, processes complaints, and follows established procedures and service-level agreements. Provides cross-training support and assists with queue coverage.

Design, deploy, secure, automate, and operate enterprise MongoDB platforms across on-premises infrastructure and MongoDB Atlas. Responsibilities include replica sets, sharding, high availability, disaster recovery, backup and recovery, performance tuning, monitoring, security controls, migrations, incident response, and lifecycle management. The role partners with application, cloud, infrastructure, security, and SRE teams; develops operational standards and automation; supports mission-critical environments; and provides technical leadership and mentorship.

Own the strategy, roadmap, delivery, and lifecycle of enterprise data security products. Lead data governance, discovery, classification, DLP, access governance, compliance, and secure-by-design capabilities. Manage backlogs, Agile delivery, KPIs, stakeholder communication, and risk reduction outcomes while integrating AI to improve security workflows and productivity.

Designs and drives enterprise Infrastructure as Code strategy, governance, automation, and adoption. Builds reusable modules, templates, APIs, self-service capabilities, and CI/CD pipelines using tools such as Ansible, Terraform, OpenTofu, Puppet, and Python. Partners with platform, security, networking, and application teams to automate infrastructure delivery, improve resilience, and establish engineering standards. The role also develops documentation, training, and enablement programs while applying security, compliance, testing, and responsible AI practices.

Handles complex, non-catastrophic Ontario Accident Benefits claims, including coverage interpretation, reserve setting, investigation, negotiation, settlement, documentation, and regulatory compliance. Communicates with claimants, vendors, medical professionals, and lawyers; manages customer expectations and claim caseloads; resolves problems within authority; and collaborates with adjusters and claims assistants.

Lead digital product management for AI-enabled insurance platform capabilities. Own product roadmaps, prioritize features, define user needs and success measures, advocate for user experience, analyze data, and collaborate with technical and business stakeholders. The role requires hands-on product development, Agile execution, cloud AI experience, API integration, and the ability to scale Generative AI or Agentic AI products.

Lead enterprise Infrastructure as Code engineering by defining standards, governance, and adoption strategy; building reusable Terraform, Ansible, Puppet, and Python automation; developing APIs, CI/CD pipelines, and self-service infrastructure capabilities; and partnering across platform, security, networking, and application teams. The role also drives secure, compliant, tested infrastructure delivery, documentation, training, and responsible AI-enabled automation practices.

Lead threat modeling engagements and embed secure-by-design practices across platforms. Advise engineering and architecture teams on secure architecture, drive risk-based recommendations, facilitate workshops and reviews, and champion API, SaaS, and AI security and automation initiatives to improve detection and resilience.

Engineer and maintain enterprise network security platforms across on-premises and cloud environments. Design firewall and network security solutions, troubleshoot complex connectivity and security issues, and automate infrastructure operations using scripting, APIs, Infrastructure as Code, configuration management, and CI/CD pipelines. Support platform upgrades, vulnerability remediation, monitoring integrations, validation processes, and modernization initiatives while collaborating with network, cloud, application, and security teams.

Lead engineering for enterprise network security platforms, including firewall infrastructure, Infrastructure as Code, CI/CD pipelines, Ansible automation, APIs, and scripting. Troubleshoot complex network, cloud, and security issues; establish engineering standards; improve reliability and scalability; manage platform upgrades and vulnerability remediation; and provide technical leadership across engineering, networking, application, cloud, and security teams.

Designs, builds, and operates scalable billing software products using Java, Spring Boot, REST APIs, Kafka, microservices, and cloud technologies. Responsibilities include architecture, paired programming, TDD, automated testing, CI/CD, production support, Agile collaboration, legacy modernization, and coaching junior engineers. The role may also involve Python, Microsoft Fabric, OpenAPI, and agentic AI development.

Support business intelligence solutions for Operations by analyzing large datasets, validating data, developing reports and dashboards, gathering requirements, supporting UAT, resolving data issues, and communicating actionable insights. The role also contributes to metrics alignment and reporting projects as a data subject matter expert supporting Allstate’s direct sales channel.

Analyze complex data to identify trends, forecast operational volumes, and deliver actionable insights. Develop dashboards, reports, scorecards, and data visualizations while partnering with stakeholders on requirements and decision-making. Lead moderately complex analytics projects, communicate data stories to varied audiences, and improve analytical methodologies and reporting capabilities supporting operational efficiency, customer experience, and business growth.

Designs, configures, and operates enterprise AI gateway solutions using Kong. Responsibilities include managing LLM proxies, routing traffic across providers, enforcing API and prompt security, implementing observability and cost controls, integrating RAG and AI agents, supporting Kubernetes deployments, and automating CI/CD operations. The role also establishes AI governance, reliability, scalability, and reusable platform standards while administering Kong Gateway environments.

Manage complex enterprise IT incidents from detection through resolution. Lead rapid response calls and outage coordination, perform diagnostics, document incident communications, connect related application issues, and coach incident analysts. Communicate with technical teams and leadership, use ServiceNow and reporting tools, and contribute to internal projects and process improvements.

Designs, builds, and operates scalable enterprise data and AI platforms using Microsoft Fabric and Azure. Develops cloud-native data solutions, AI-enabled applications, automation workflows, and CI/CD pipelines. Applies Python, SQL, Terraform, Jenkins, GitHub, testing, and modern software engineering practices. Supports production platforms, improves reliability and performance, and collaborates with data engineers, architects, scientists, and product teams on secure, governed, enterprise-scale data capabilities.