Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo be responsible for the planning and coordination of all activities required to carry out, monitor and report on the Incident Lifecycle management process, and responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit.
- Identification of IT problems by analysing incident data in conjunction with incident managers or engaging with relevant IT support staff.
- Investigate IT problems, according to impact, through to resolution or error identification.
- Facilitate requests for changes (RFCs) to clear errors.
- Proactive problem management through.
- Monitor progress on the resolution of known errors.
- BSc in IT, Computer Sciences or related field.
- Relevant professional certifications can be an added advantage.
Experience
- 3-6years experience in similar role.
- Microsoft Office Suites (especially Word, Excel and PowerPoint ) and Report Preparation, ITIL V3 Foundation Certification
Behavioural Competencies:
- Adopting Practical Approaches
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Generating Ideas
- Interacting with People
Technical Competencies:
- Application Knowledge for Support
- Capacity Management
- Database Administration
- License Management
- Service Level Management
- Service Management Processes
Skills Required
- BSc in IT, Computer Sciences or related field
- Relevant professional certifications
- 3-6 years experience in similar role
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Report preparation
- ITIL V3 Foundation Certification
- Application knowledge for support
- Capacity management
- Database administration
- License management
- Service level management
- Service management processes
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
