Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Job Summary:
As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product implementation for all new customers, serving as a critical liaison between our Sales, Field Technicians and Clients. You will be responsible for ensuring a seamless and efficient transition from sale to service, delivering a high-quality experience that sets the tone for long-term customer success.
What You’ll Do:
- Strategic Program and Construction Oversight: Provide comprehensive planning and strategic direction for program rollouts, including oversight of construction and facility readiness activities. Coordinate with contractors, facilities, Project Management and internal/ external stakeholders to align project milestones, identify key success factors, manage dependencies and proactively mitigate risks to support successful go-lives in healthcare facilities.
- Primary Point of Contact: Serve as the central liaison for new customer implementations, managing timelines, adherence to standards and owning all communications throughout the installation journey to ensure a seamless experience.
- Tailored Rollout Recommendations: Deliver customized rollout strategies that align with customer needs, internal resources, and long-term scalability objectives.
- ERP & Project Coordination: Manage all logistical and operational aspects within the ERP system and project plans to maintain accurate tracking and execution.
- Team Supervision & Installation Management: Oversee technicians and field teams to ensure high-quality, efficient on-site installations and issue resolution.
- Technical Subject Matter Expertise: Act as SME for network infrastructure and requirements, ensuring all configurations and specifications are met to support successful deployments.
- Issue Resolution: Proactively identify and resolve technical and logistical challenges to minimize disruptions and maintain project momentum.
- Conduct In Field Visits: Perform ad hoc on-site assessments to evaluate infrastructure, gather technical requirements and ensure site readiness for implementation.
What We Need:
- 3+ years of experience leading large-scale system rollouts and cross-functional projects in customer-facing environments.
- Proven ability to manage end-to-end deployments across multiple sites, ensuring alignment between client requirements, project timelines, and technical execution.
- Track record of successfully guiding client relationships through all phases of deployment — from pre-installation planning through go-live support.
- Strong skills in setting expectations and maintaining high levels of customer satisfaction.
- Hands-on experience in construction management, including coordination with subcontractors, blueprint reviews, site readiness oversight, and collaboration with building stakeholders.
- Effective at bridging the gap between technical and non-technical stakeholders; experienced with ERP systems and hardware/software network installations.
- Experienced in conducting field site assessments and managing deployment logistics, including installation readiness and equipment configuration.
- Willingness and ability to travel to customer sites as needed.
Desired Qualifications:
- Direct experience in healthcare facility rollouts and construction project management
What You'll Need to Succeed:
- Collaborative Mindset: Ability to influence and drive alignment across cross-functional teams by fostering collaboration, providing strategic guidance and ensuring all stakeholders are working toward shared goals.
- Solutions-Oriented Approach: Approaches challenges with curiosity and a proactive attitude, consistently seeking and proposing thoughtful, effective solutions.
- Passion for Customer Success: A strong dedication to ensuring that the customer experience is seamless, positive, and impactful.
- Direct Communication Skills: The confidence and professionalism to have candid solution-focused conversations with internal teams, vendors and customers.
Base Salary Band: $65,000.00 - $110,000.00
Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.
About PatientPoint:
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com.
Latest News & Innovations:
- Why is PatientPoint a Best Place to Work! Read More
- Teammate Honored as "Top Woman in Tech". Read More
- Recognized on Vault’s Top Internship List. Read More
What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
Skills Required
- 3+ years of experience leading large-scale system rollouts and cross-functional projects in customer-facing environments
- Experience managing end-to-end, multi-site deployments
- Experience guiding client relationships from pre-installation planning through go-live support
- Strong expectation-setting and customer satisfaction skills
- Hands-on construction management experience, including subcontractor coordination, blueprint reviews, site readiness, and building stakeholder collaboration
- Experience bridging technical and non-technical stakeholders
- Experience with ERP systems and hardware/software network installations
- Experience conducting field site assessments and managing deployment logistics, installation readiness, and equipment configuration
- Willingness and ability to travel to customer sites as needed
- Direct experience in healthcare facility rollouts and construction project management
What the Team is Saying
PatientPoint Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is substantial, with 25 front‑loaded PTO days plus 7 paid sick days, 11 paid holidays, and seasonal flexibility; feedback suggests this supports work–life balance. Policies like summer hours and a Friday meeting blackout further enhance usability.
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Parental & Family Support — Paid parental leave ranges from 4–12 weeks and a fertility reimbursement HRA covers eligible procedures up to a $10,000 lifetime max; feedback suggests these are standout offerings for a midsize employer. Survivor benefits at 2x salary add meaningful family protection.
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Retirement Support — 401(k) eligibility begins on hire with a 3% non‑elective safe‑harbor contribution that is 100% vested from day one. This provides guaranteed retirement savings even without employee deferrals.
PatientPoint Insights
What We Do
Our mission is to improve health outcomes through behavior change at the point of care and beyond. Every day, people make choices that shape their health, and at PatientPoint, we strive to support those decisions with the right information delivered at the right time. We're proud to power the largest network of digital devices in doctor's offices across the country — 125,000 healthcare providers, 32,000 offices, 169,000 digital devices, and 14+ specialties, with 1 in 3 prescriptions written by a PatientPoint provider. Through partnerships with trusted healthcare brands like Pfizer, P&G, Sanofi, Merck, NatureMade, and Bristol Myers Squibb, we're making a real difference — reaching more patients every day with the personalized content they need to guide their healthcare decisions. From the top down, we operate within a culture of collaboration and open-minded thinking. We're in it to win it as a team, not competing with each other. Your ideas are equally valued by leadership and colleagues alike. Our employees embody our values: trustworthy, driven, innovative and welcoming of diversity. We're always learning and encourage entrepreneurial thinking. We challenge the status quo and welcome new ideas from every corner of the organization. You can help make a difference in healthcare by discovering solutions that provide value to patients, providers, and sponsors. As a growing, evolving company, we offer real career and learning potential. You'll advance the industry, develop your career goals, and be rewarded for your efforts. PatientPoint is the trusted, established leader in patient engagement. Joining us means stability, rewards and benefits, professional growth, and the knowledge you're in the right place to do your best work.
Why Work With Us
We are a dynamic team committed to improve health outcomes through behavior change at the point of change and beyond. We innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
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PatientPoint Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
PatientPoint is a remote-first company with teammates in 30+ states. Our headquarters is in Cincinnati, along with our Innovation Center in NYC offers space for in-person collaboration while we stay connected through a strong virtual culture.
