PatientPoint Leadership & Management

What hallmark of good management stands out at your company — and how is it reinforced?

At PatientPoint, the hallmark of strong management is clarity that leads to ownership. We focus on making priorities, success measures and decision rights explicit, connect decisions back to the bigger strategy and then trust teams to deliver. When teams know exactly what we’re solving for and why it matters, they can move faster and more confidently. We reinforce this by maintaining a consistent operating rhythm that creates transparency around how priorities are set, how progress is tracked and when decisions get made. We also emphasize ongoing coaching that helps people understand not just what we’re doing, but why it matters. The goal is not control — it’s empowerment. When people understand both the direction and their role in it, accountability becomes something they want to take on, not something that is handed to them.

Which forum or ritual keeps expectations and priorities clear for the team?

Our monthly steering committee is the key touchpoint that keeps the organization aligned and moving in the same direction. It’s where we review progress on our strategic priorities, evaluate and address risks early and align on decisions about where to adjust focus or resources. The value is not just the meeting itself — it’s the clarity it creates. After the committee aligns on priorities for the month, each function translates those priorities into weekly standups and individual work. This cascading structure ensures everyone can see how their day-to-day work contributes to company level outcomes. It removes the noise and keeps us focused on those things that matter most. The result is momentum — not just movement.

What part of the strategy excites people — and what metric shows progress?

The part of our strategy that energizes people most is true partnership with healthcare practices, especially through my PatientPoint. Practices can personalize and manage patient engagement across their waiting rooms and exam rooms in a way that reflects their community, care philosophy and patient needs. It shifts us from a one-directional model to a collaborative one enabling better conversations between patients and their providers in the clinical moment — where it matters most. We measure progress through platform adoption, frequency of use and retention. The more a practice engages with the platform, the more value they see and the stronger the long-term partnership becomes. It’s a clear example of strategy translating into measurable impact: when providers have more control and patients receive more relevant information, everyone benefits.