Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Cedar’s Delivery team is responsible for the end-to-end implementation of Cedar’s product suite. We are seeking an Implementation Director to lead our largest, most strategic implementations. In this role, you will leverage your deep healthcare software implementation experience and advanced executive communication, consensus-building, and risk mitigation skills to independently deliver high-quality, complex technical implementations. Internally, you will serve as a strategic thought partner with Delivery leadership and go-to-market teams on implementation quality and scalability, investing deeply in optimizing our processes, coaching others and growing our team and company. This is an individual contributor role and will report into one of Cedar’s Senior Directors within Delivery.
Responsibilities
- Directly accountable for the success of Cedar’s largest, most strategic implementations
- Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, high-quality delivery; able to execute independently with limited direction and oversight
- Act as a strategic thought partner/senior liaison between Delivery, go-to-market and product teams in designing, building and deploying creative product solutions to meet client requirements and strategic goals
- Support the cross-functional development of an integration strategy based on requirements gathered from technical design sessions, including evaluation of downstream operational impacts
- Assess and surface technical implementation risk across integrations, data mapping, interface design, reconciliation, and vendor dependencies, and drive mitigation plans before issues become implementation blockers
- Work autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for clients and colleagues
- Form strong and productive working relationships with client counterparts at all levels (operators to executives), driving all workstreams and vendors to achieving mutual goals
- Coach and mentor Delivery colleagues, leading by example through our most ambiguous and challenging situations
- Actively build and refine tools and processes to improve Cedar implementations that measurably scale the Delivery team
- Create strong feedback loops and serve as the voice of the customer to internal stakeholders to inform improvements to Cedar’s platform and delivery approach
- Exemplify Cedar’s values
- May require up to 10% travel within the US
Required Skills & Experience
- Minimum 8-10+ years of experience in a client-facing senior project management, consulting or operations role (or equivalent) within healthcare software/technology implementations
- Experience working with large healthcare systems required
- Extensive Revenue Cycle Management and/or equivalent EHR implementation expertise required
- Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines
- Exceptional communications skills; able to succinctly articulate status and risks to executive stakeholders
- Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement
- Creative and resilient problem-solver; able to proactively anticipate and mitigate risks independently and coach others to do the same
- Demonstrated ability to translate operational and technical requirements into clear implementation plans and engineering-ready bodies of work
- Strong analytical skills; fluency in, for example, Jira, Excel, Looker, Tableau, SalesForce
- Familiarity with relational databases, cloud infrastructure, and common healthcare interoperability patterns preferred
- Intellectual curiosity; consistent desire to innovate and improve
- Inspires others to achieve company and individual goals
Compensation Range and Benefits
- Salary Range*: $157,250 - $185,000
- This role is also equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-REMOTE
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
Skills Required
- Experience in a client-facing senior project management role within healthcare technology implementations
- Experience working with large hospital systems and/or payers
- Patient Access and/or Revenue Cycle Management and/or EHR implementation expertise
- Strong analytical skills
What the Team is Saying
Cedar Compensation & Benefits Highlights
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Healthcare Strength — Multiple medical, dental, and vision plan options are highlighted alongside mental‑health resources/EAP. Feedback suggests this breadth of coverage provides a strong healthcare foundation.
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Parental & Family Support — 16 weeks of fully paid parental leave and fertility/family‑forming support (e.g., Carrot benefits noted up to $10,000) are emphasized. Feedback suggests these policies offer robust support for growing families.
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Leave & Time Off Breadth — Unlimited PTO and company‑wide holiday shutdowns are called out, with encouragement to take meaningful breaks. Feedback suggests time‑off flexibility is a notable component of the total rewards.
Cedar Insights
What We Do
Cedar is the AI-powered healthcare financial experience platform, built for the rising cost and complexity of healthcare payments. We help millions of people every year understand and resolve their medical bills with clarity and compassion, while helping healthcare organizations operate more efficiently. We’re combining AI, smart design, and empathy to fix one of healthcare’s most urgent crises.
Why Work With Us
Built on over a billion patient interactions, our platform unifies billing, payments, coverage, and support into one intelligent solution that learns and adapts, delivering stronger results for providers and more empathetic, affordable experiences for patients. We co-innovate with healthcare leaders to make care more accessible and affordable.
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Cedar Teams
Cedar Offices
Remote Workspace
Employees work remotely.
Cedar has adopted a hybrid work model that enables all Cedarians to work in a way that best serves them. For some, that means working from our NYC HQ. Most, (two-thirds) of our employees work remotely and only come to our office for team on-sites
