Hybrid Cloud L2

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

The candidate will provide expert level assistance directly to Customers, Partners, TEC engineers, Field CEs, Escalation engineers and Resellers/VARs.  Some of the main responsibilities include Problem reproduction, Interfacing with the engineering team, QA and development engineers, Escalation and Elevation management, development of knowledge base and training material, mentoring and formal training delivery. 

Job specific responsibilities include troubleshooting and resolving complex technical issues on HPE Storage products like Primera, Alletra, 3PAR and MSA systems. This will also involve troubleshooting of related products /components like Storeonce, Libraries, SAN Switches and host connectivity, as well as working on performance and host connectivity related issues which would need good understanding on operating system storage component, Virtualization and Networking. Providing leadership in technical problem management, working closely with end customers, HP remote and field support staff is also part of added responsibilities of this role.

What you will do:

• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications and repairs on current and discontinued products and parts & options based on customer entitlement
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
• Participate in Knowledge creation and management activities
• Asses and appreciate technical issue as well as customer’s business impact and communicate appropriately with the customer.
• Deliver internal trainings and tech-share sessions as needed

What you need to bring:

• Excellent product knowledge and troubleshooting skills on Primera, 3PAR, SAN products. Product knowledge on HPE MSA, Storeonce, Simplivity products will be added advantage.
• Good understanding on Operating systems, Virtualization and Networking.
• Excellent verbal and written communication skills
• Experience in troubleshooting in a technical environment
• Excellent analytical and problem-solving skills
• Software and hardware knowledge of computing and storage
• Able to lead resolution activities with escalated customers
• Ability to mentor new agents and contribute to technical action plans

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.