HRSS Operations Associate

Company:Mercer

Description:

We are seeking a talented individual to join our HR Associate (Shared Services) at Mercer. This role will be based in the Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

This is an opportunity for you to join Mercer, a company dedicated to making a difference in the lives of over 110 million people by enhancing their health, wealth, and careers. As an HR Associate in our Shared Services team, you will thrive in a professional environment that values your career development within a global organization of 81,000 employees across 134 countries.

In this role, you can expect constant challenges in a fast-paced setting, supported by a collaborative team of top-notch professionals. You will be rewarded with a strong brand reputation, genuine work-life balance, competitive salary, and comprehensive benefits.

We will count on you to:

• Answer incoming calls, chats, and emails from our colleagues and third party vendors, and provide accurate and detailed information to their HR inquiries, which will be handled within our SLAs

• Support our customers by communicating in a clear, concise and confident manner in order to provide an excellent customer service experience.

• Research complex issues and provide timely, and accurate resolution.

• Documents all inquiries and interactions with the colleagues and other internal / third party participants; monitor colleague requests; research and identify required information to resolve colleague inquiries, and forwards to the appropriate group for resolution as necessary.

• Share with other team members and/or manager any opportunities for process improvements.

• Liaise with other departments to ensure timely research and problem resolution

What you need to have:

• Effective communicator, both verbally and written, with strong interpersonal skills

• Demonstrable experience in the BPO industry (at least 2 years’ experience)

• Good analytical skills, detail-oriented and logical thinker 

• 3 vacancies available Comfortable to work at night and flexible schedule in Bonifacio Global City, Taguig

What makes you stand out:

• Experienced working in HR with sound background in Shared Services or supporting global colleagues

• Proficiency on Workday or other HR systems.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.