Credit and Collections Manager

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines.
Your future team
Atlassian is in search of a Credit and Collections Manager to take on a pivotal role in overseeing the credit management process, managing the Accounts Receivable portfolio, and ensuring timely collections to optimize cash flow. The responsibilities include assessing credit risk, executing collection strategies, fostering strong customer relationships to drive sustainable growth and continuous dedication to process improvements.
If you believe you are ready to be part of an amazing company, we'll be glad to have you on board.
Key responsibilities
Credit Check Management

• Ensure that credit checks are conducted in compliance with the approved credit policies and procedures.
• Collaborate closely with sales teams to align credit decisions.
• Report any potential customer credit issues to effectively minimize and mitigate risk.
• Develop and implement new strategies and reporting methods to further enhance the credit management process.

Collection Management

• Oversee the collections process, ensuring successful achievement of the collection targets
• Ensure the collection process are conducted in adherence to company policy.
• Develop and implement innovative collection strategies to increase effectiveness of the collection process.
• Conduct regular reviews of the collection, allowance for doubtful accounts and the write-off policy.
• Manage escalations and resolve high-level disputes.
• Oversee and approve write-off for uncollectible debts
• Analyze collection metrics, such as Days Sales Outstanding (DSO), collections efficiency index (CEI), and average days delinquent (ADD).
• Report on collection activity and accounts receivable status
• Establish and sustain relationships with customers and internal stakeholders to ensure efficient communication and resolution of collection-related concerns.
• Identify the process pain points and work with Finance Technology team to develop a solution.

Accounting Close, Reporting and Compliance Task

• Ensure that tasks and reporting deliverables for month-end and quarter-end closing are met. Monitor the timely and accurate preparation of AR subledger to general ledger reconciliations, aging analyses, provisions for bad debts, and fluctuation variance analyses for all AR accounts.
• Collaborate with Finance Technology teams to address technical challenges that may impede the timely closure of the accounting period.
• Ensure compliance to internal controls and accounting policies
• Collaborate with different accounting teams on tasks related to receivables.
• Adherence to SOX controls and implementing compensating controls to prevent process deficiencies.
• Supervise the fulfillment of audit requirements for both external and internal auditors of the company.
• Execute ad hoc duties and other related activities as needed and directed.

People Management

• Provides daily supervision and guidance to the accounts receivable staff.
• Manages team performance reviews and mentors team members towards career growth and continuous performance improvement.
• Ensure that team productivity analysis and individual KPI metrics are regularly updated.
• Performs volume and capacity analysis to ensure headcount requests are properly justified.
• Promote process simplification and a continuous improvement mindset among the accounts receivable staff.

Your background

• Bachelor's degree in accounting, preferably a CPA
• Over 10 years of progressive experience in Accounts Receivable, specifically in Credit and Collections, with a minimum of 5 years in a leadership position
• Comprehensive experience across Order to Cash processes, including AR operations such as cash application and billing
• Broad experience in project implementation
• Expertise in Oracle Fusion is required
• Excellent written and verbal communication, along with problem-solving abilities
• Experience working with various multinational companies and/or BPO/Shared Services
• Highly analytical and strategic, with a focus on automation and continuous improvement
• Dedicated and organized with a strong work ethic, possessing an understanding of the bigger picture while also willing to engage in detailed work

It's also great if you have the following:

• General ledger and revenue accounting experience
• Proficiency in using major ERP and accounting software such as SAP and NetSuite

More about our team
This role will be a member of the Atlassian Accounting Team responsible for AR, Revenue, AP, GL, Fixed Assets, Prepaid, and Accruals. In this role, you will work with various members of the accounting team in addition to working closely with IT, Customer and Partner Advocates, Sales Operations, and support teams.
We believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .