HR Analyst

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Team Overview

TransUnion’s Global HR Operations team supports employees throughout the employee lifecycle by delivering consistent, compliant, and customer-focused HR services across regions. Based in Mexico, the Analyst HR Operations will collaborate with local and global partners to align regional onboarding and HR administration processes with TransUnion’s global operating standards. This role reports to the Senior Manager, People Operations. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• Deliver a seamless employee experience with a primary focus on onboarding, HR operations, data accuracy, compliance, and process excellence.
• Coordinate end-to-end onboarding activities from offer acceptance through the employee’s start date, ensuring required steps are completed accurately, on time, and in accordance with applicable requirements.
• Manage pre-employment activities, including background checks, onboarding documentation, employment requirements, and coordination with external vendors, escalating delays or exceptions when appropriate.
• Partner with recruiters, HR Business Partners, employees, and other stakeholders to support the timely completion of onboarding and employee lifecycle transactions.
• Serve as a primary point of contact for new hires by providing clear guidance and coordinating the resolution of onboarding questions or issues.
• Process HR administration and employee lifecycle transactions while protecting confidential information, maintaining accurate employee records, and applying local employment requirements, company policies, and global HR standards.
• Maintain process documentation, standard operating procedures, job aids, and knowledge articles to ensure operational guidance remains accurate and accessible.
• Collaborate with regional and global HR Operations teams to standardize processes, reduce unnecessary steps, and improve the employee experience.
• Monitor process quality, identify service-delivery or data-integrity risks, and recommend practical improvements that strengthen accuracy, compliance, and efficiency.
• Compiling documents for printing new hire files.
• Taking photos of employees on their first day. Adding them to the digital file, welcome packet, and the security department’s physical folder.
• Conducting welcome sessions for new hires.
• Collecting documents from new hires: physical photos, offer letter, privacy documents, and the “no Infonavit” and “no Infonacot” letters for handwritten signatures and inclusion in both the digital and physical files.
• Activating and issuing Santander cards and grocery vouchers to new employees, as well as renewing and replacing lost cards

Required Knowledge And Experiences

• A bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent professional experience supporting HR operations.
• 1-2 years of experience in HR Operations, HR Administration, Employee Services, Shared Services, or a comparable operational environment, including experience processing employee lifecycle transactions.
• Professional fluency in English and Spanish, written and verbal, to support employees and stakeholders across Mexico and global teams.
• Experience supporting onboarding or pre-employment activities, including maintaining accurate documentation, following up on pending items, and handling confidential information in accordance with established procedures.
• Experience working with stakeholders across countries, cultures, organizational levels, or time zones to resolve operational issues and complete HR processes.

Required Technical Skills

• Experience using a Human Resources Information System (HRIS) to process or maintain employee lifecycle information while supporting data accuracy and confidentiality.
• Working knowledge of Microsoft Excel for reviewing and maintaining operational information and tracking process completion.
• Experience using Microsoft Outlook and Microsoft Teams to coordinate onboarding activities and communicate with employees and cross-functional partners.

We’re Also Looking for the Preferred Skills Below

Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Experience using Workday to process employee data or HR transactions.
• Experience working in a global or multinational organization.
• Experience creating or maintaining standard operating procedures, job aids, or HR knowledge articles.
• Experience reviewing workflows and recommending changes that improve process efficiency, quality, or the employee experience.
• Experience coordinating HR service vendors or supporting vendor issue resolution.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Analyst, HR Operations