HPC Service Delivery Consultant

Posted Yesterday
Be an Early Applicant
Milano, ITA
In-Office
44K-85K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Consulting
The Role
Provides onsite HPC technical support for customer and HPE teams. Responsibilities include troubleshooting incidents, maintaining availability and performance against SLAs, supporting hardware repairs, resolving complex issues with engineering teams, coordinating third parties, and managing customer communications. Requires expert Linux administration and HPC knowledge across clusters, filesystems, high-speed networking, DevOps tools, monitoring, databases, containers, and orchestration.
Summary Generated by Built In
HPC Service Delivery Consultant

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE is currently looking for a HPC Technical Consultant with a strong experience in Linux system administration, as well as HPC core technologies including compute, networking, storage, job schedulers, management tools.


The main responsibility of the HPC Technical Consultant is to support the Customer's sysadmin and HPE hardware teams in daily operations, and therefore contribute to the achievement of contractual SLA in terms of availability, stability and performance.


In a typical day as a HPC Service Delivery Consultant, you would:

  • Qualify, analyze, troubleshoot, and resolve whenever possible the incidents with the right level of autonomy & expertise
  • Increase autonomy and expertise of the HPE hardware team involved in repairs and maintenance tasks
  • Work with HPE level 3 support and engineering teams to diagnose complex issues and implement resolution actions
  • Interact with third parties involved in the overall HPC solution: Red Hat, AMD, Intel, Nvidia, …
  • Collaborate with the Customer sysadmin and support teams
  • Manage the customer relationship, including verbal & written communication.

We are looking for an experienced IT professional: 

  • With expert level knowledge and willingness to learn
  • Understanding, at a detailed level, all architectural dependencies of technologies in the customer’s IT environment
  • Showing an analytical mindset
  • Committed to deliver the service as expected by the Customer, and to meet contractual SLA
  • Good at partnering, innovating, and continual improvement
  • Able to speak Italian and English, with good verbal and written communication skills

Your technical skills:

  • Strong Linux system expertise, with good experience with distribution management (Red Hat, …)
  • HA clusters
  • Strong knowledge of HPC systems and underlying components
  • Parallel filesystems (Lustre, GPFS, …)
  • High-speed network (Infiniband, OmniPath, Slingshot …)
  • DevOps: Ansible, Git, Puppet, Bash or Python scripting, …
  • Parallel computing and development software stacks
  • Big Data databases: Elastic/OpenSearch
  • Monitoring tools and dashboards: Prometheus, Grafana
  • Docker containers, Kubernetes

Join us and make your mark!


We offer: 

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element!

Want to know more about it? Then let’s stay connected!


https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers


HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Accessibility


HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.


Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#italy

Job:

Services

Job Level:

TCP_04

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– Italy: Annual Salary EUR 43,600 - 85,400
The listed salary range reflects base salary. Variable incentives may also be offered."

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Skills Required

  • Expert-level knowledge and willingness to learn
  • Detailed understanding of architectural dependencies in the customer's IT environment
  • Analytical mindset
  • Commitment to contractual service-level agreements and customer service delivery
  • Italian and English language proficiency with strong verbal and written communication skills
  • Strong Linux system administration expertise, including Red Hat distribution management
  • Experience with high-availability clusters
  • Strong knowledge of HPC systems and underlying components
  • Knowledge of parallel filesystems such as Lustre and GPFS
  • Knowledge of high-speed networks such as InfiniBand, Omni-Path, or Slingshot
  • DevOps experience with Ansible, Git, Puppet, Bash, or Python scripting
  • Knowledge of parallel computing and development software stacks
  • Knowledge of big data databases such as Elastic or OpenSearch
  • Knowledge of monitoring tools and dashboards such as Prometheus and Grafana
  • Knowledge of Docker containers and Kubernetes

Hewlett Packard Enterprise Compensation & Benefits Highlights

  • Parental & Family Support — Parental leave is described as industry-leading at six months fully paid, with additional transition options for new parents and support for adoption and fertility. Family-care resources such as backup childcare are also cited.
  • Leave & Time Off Breadth — Wellness Fridays, generous PTO, paid holidays, and paid volunteer time are highlighted, with flexible or unlimited time off reported in some groups. These programs are often associated with strong work-life balance.
  • Healthcare Strength — Medical, dental, vision, life and disability insurance, mental-health resources, and wellness programs are presented as comprehensive and widely available. Coverage breadth is frequently acknowledged as a core part of the package.

Hewlett Packard Enterprise Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Houston, TX
85,422 Employees
Year Founded: 2015

What We Do

In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.

Hewlett Packard Enterprise Offices

OnSite Workspace

Typical time on-site: None
HQHouston, TX
Heredia
SG
Alpharetta, US
Bangalore, Bangalore
Bengaluru, IN
Berkshire, GB
Durham, US
Fort Collins, US
Frisco, US
Galway, IE
Guadalajara, MX
Gurugram, Haryana
Kolkata, West Bengal
London, GB
Madrid, ES
New York, US
Puteaux, FR
Reading, GB
Riyadh, SA
Roseville, US
San Jose, US
Singapore, SG
Spring, US
Tokyo, JP
Learn more

Similar Jobs

Hewlett Packard Enterprise Logo Hewlett Packard Enterprise

Unstructured Data Sales Specialist – AI, Analytics & Cyber Resilience

Artificial Intelligence • Cloud • Information Technology • Consulting
In-Office
Milano, ITA
85422 Employees
97K-181K Annually

Hewlett Packard Enterprise Logo Hewlett Packard Enterprise

Partner Account Manger

Artificial Intelligence • Cloud • Information Technology • Consulting
In-Office
Milano, ITA
85422 Employees
79K-147K Annually

Hewlett Packard Enterprise Logo Hewlett Packard Enterprise

Consultant

Artificial Intelligence • Cloud • Information Technology • Consulting
In-Office
Milano, ITA
85422 Employees
31K-61K Annually

Hewlett Packard Enterprise Logo Hewlett Packard Enterprise

Consultant

Artificial Intelligence • Cloud • Information Technology • Consulting
In-Office
Milano, ITA
85422 Employees
27K-41K Annually

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account