HPC HW Engineer

Job Description:

Job Family Definition:

Provide technology consulting to external customers and internal project teams, delivering technical support and leadership in the design and implementation of solutions that address business needs. Develop a strong understanding of each customer’s business and serve as a trusted advisor by building and maintaining effective relationships that support customer satisfaction. Stay current on emerging technologies, industry trends, and contribute to the company’s solutions portfolio by sharing technical expertise, proven methodologies, and insights gained from customer engagements. Help shape technical direction and strategy for both the organization and its customers. Maintain strong chargeability levels, or provide expense relief for internal teams, while supporting revenue growth and customer satisfaction goals. Contribute to profitability by identifying and developing new business opportunities and providing technical input for proposal development.

Job Level Definition:

Contributes by applying developed subject-matter expertise to solve routine and occasionally complex technical issues and recommends alternatives when needed. May serve as a project lead and support junior team members. Use independent judgment and collaborate with others to determine the best approach for completing work and achieving objectives.

Responsibilities:

• Report daily and work onsite at the customer location.

• Monitors and maintains the health of HPC systems, including compute, network, and storage.

• Troubleshoots and repairs hardware issues.

• Perform daily hardware diagnostics and repairs.

• Creates, tracks, and closes assigned support cases and ensures that all open cases on teams assigned systems are completed to customers satisfaction.  Returns parts in accordance with company policy and customer SLA’s.

• Maintains availability reports to track service level agreements (SLAs).

• Maintains the on-call schedule to support 24x7x2/4 coverage year-round.

• Supports new system installations with hands on hardware and software and customer acceptance testing.

• Work collaboratively as part of a team and maintain strong relationships with team members and customers.

• Maintain onsite parts inventory.

• Occasional travel for training is required.

• Mentors junior team members in issue and case management, skill development, and alignment with organizational goals.

Education and Experience Qualifications:

4+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (7+ years in total).

• Clearance: Requires appropriate level of security clearance for site/contract - TS clearance; TS/SCI is preferred.

• Certifications: Requires CompTIA Security+ and Linux+ certifications or equivalents such as RHCSA, RHCE, CISSP etc. (Candidates who do not already hold it must obtain the certification before the start date.)

• Location: Must be located near the customer required assigned work location.

• Experience: HW installation and repair - to include servers, storage, switches, etc.

• Availability to work on-site as required to support rotational, after-hours, and weekend on-call schedules.

Knowledge and Skills:

•Self-starter able to work independently with minimal supervision and collaborate effectively in a team environment.

•Extensive experience troubleshooting and diagnosing Linux-based hardware.

•Ability to clearly communicate issue impact and expected outcomes to both customers and HPE teams.

•Ability to work in a multi-technology environment and diagnose complex technical issues to their root cause.

•Confidently communicate with internal and external senior management while maintaining a high level of professionalism.

•Additional skills: Leadership, accountability, active listening, client expectations management, critical thinking, cross-functional teamwork, customer-centric solutions, customer relationship management (CRM), follow-through, growth mindset, long-term planning, managing ambiguity, process improvement, product services, and relationship building.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.