As our Head of People Operations, you will serve as the strategic people leader for the organization, partnering closely with the CEO and executive team to align talent strategy with business objectives. While the existing People team is well-positioned to continue managing day-to-day HR operations, this role will focus on organizational effectiveness, executive coaching, workforce planning, leadership development, recruiting strategy, and building scalable people programs. The ideal candidate is equally comfortable influencing executive decisions, leading organizational change, and rolling up their sleeves to drive execution across People & Culture.
Reports to the Chief Executive Officer and will oversee the People & Culture and the Recruiting team.
This is a remote role based in the United States with a preference for candidates in the Los Angeles area. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
Specifically, you will:
Serve as the primary strategic People partner to the CEO and executive leadership team.
Lead organizational design initiatives, including team structure, role clarity, spans and layers, and organizational effectiveness.
Develop and execute workforce planning strategies aligned with business priorities and growth plans.
Drive performance management, succession planning, and talent review processes to strengthen leadership bench and organizational capability.Oversee executive recruiting strategy and partner with leaders on critical hiring decisions and talent assessment.
Coach leaders through organizational change, employee relations, leadership challenges, and team effectiveness.
Design and implement leadership development and manager capability programs that improve leadership effectiveness across the organization.
Use people analytics and business data to identify organizational risks, inform decisions, and measure the effectiveness of people programs.
Evaluate and improve People processes, systems, and operating models to increase efficiency and scalability, including thoughtful use of automation and AI where appropriate.
Provide leadership and development for the People team while ensuring continued operational excellence across HR, Talent Acquisition, Total Rewards, Compliance, and Employee Experience.
You Should Apply If You Have:
10+ years of progressive Human Resources leadership experience, including leading the People function for a growing organization.
Experience overseeing Human Resources, Talent Acquisition, and Learning & Development functions.
Demonstrated success partnering with CEOs and executive leadership teams on organizational strategy.
Deep expertise in organizational design, workforce planning, succession planning, and performance management.
Strong executive coaching and leadership development experience.
Experience leading organizational change, restructures, and scaling organizations through periods of growth or transformation.
Strong knowledge of employment law and HR best practices.
Experience building and improving people processes using data and metrics.
Excellent communication, influence, and stakeholder management skills.
Advanced HR certification (SPHR, SHRM-SCP) is preferred.
Bonus: Experience supporting employees in Canada, with knowledge of provincial employment laws (particularly British Columbia and Ontario).
About Our Benefits:
- Estimated Base Salary: $197,000-$245,000 (depending on candidate experience and location)
- The salary range listed reflects base compensation only. This position is also eligible to participate in the company's performance bonus program, which provides an additional variable pay opportunity based on company performance
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
Skills Required
- 10+ years of progressive Human Resources leadership experience
- Experience overseeing Human Resources, Talent Acquisition, and Learning & Development functions
- Demonstrated success partnering with CEOs and executive leadership teams on organizational strategy
- Deep expertise in organizational design, workforce planning, succession planning, and performance management
- Strong executive coaching and leadership development experience
- Experience leading organizational change, restructures, and scaling organizations
- Strong knowledge of employment law and HR best practices
- Experience building and improving people processes using data and metrics
- Excellent communication, influence, and stakeholder management skills
- Advanced HR certification (SPHR, SHRM-SCP)
- Experience supporting employees in Canada (knowledge of provincial employment laws)
What the Team is Saying
ChowNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, and vision plans plus dedicated mental‑health support. Company materials also reference FSAs and wellness extras that round out the core offering.
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Leave & Time Off Breadth — Time off includes “Unlimited Paid Vacation,” paid holidays, and remote/hybrid flexibility. These policies are positioned to support work‑life balance and are cited across company and third‑party listings.
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Parental & Family Support — Paid parental and family leave is part of the package, with details such as about seven weeks of baby‑bonding for all parents and eight weeks of paid pregnancy leave appearing in employer-provided listings. Adoption assistance and a return‑to‑work program are also referenced.
ChowNow Insights
What We Do
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Why Work With Us
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
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ChowNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy asks local Los Angeles employees to come in 2 times a week to allow for in person collaboration and cross-functional relationship building. Our open air, Culver City Headquarters is spacious and inviting for teams to be together.
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