Most independent restaurants have no marketer, no agency, and no time. They have a diner list they've never used and a channel mix they've never optimized. Your job is to close that gap by doing their marketing for them and not by handing them one more thing to manage.
As Senior PM for the Marketing Agent domain, you'll own strategy and execution for how ChowNow markets on behalf of tens of thousands of restaurants. You'll take a product that today asks an owner to configure campaigns and evolve it into one that proposes them, runs them, and proves what they earned.
This role reports directly to the Senior Vice President of Product and will own the domain outright; No direct reports.
What You'll Own:
- Campaign creation and automation across email and SMS
- The diner database and consent model. Restaurants own their diner relationships on ChowNow, and you own what makes them usable
- The agentic layer that turns a restaurant's data into marketing action without adding work to their day
- Marketing measurement. You'll set the company standard for incrementality and hold the org to it
- Activation. A campaign tool nobody turns on is a tool that doesn't exist, so adoption is your problem, not a GTM handoff
You Should Apply If:
- You have 5+ years of product management experience, including products you owned from problem definition through launch
- You have hands-on experience with lifecycle or campaign products. Email, SMS, CRM, automation, or segmentation, in something you shipped and then operated
- You have hands-on experience building with AI or agents. Shipped work rather than experiments
- You have working fluency in SQL and product analytics. You pull and interpret your own data
- You have experience owning metrics where attribution was contested, and defending a measurement approach to stakeholders
About Our Benefits:
- Expected Base Salary: $158,00 - $200,000 (depending on candidate location and experience)
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
Skills Required
- 5+ years of product management experience, owning products from problem definition through launch
- Hands-on experience with lifecycle or campaign products (Email, SMS, CRM, automation, segmentation) shipped and operated
- Hands-on experience building with AI or agents, with shipped work (not just experiments)
- Working fluency in SQL and product analytics; able to pull and interpret own data
- Experience owning metrics where attribution was contested and defending measurement approaches to stakeholders
- Must be based in the United States and located in a state where ChowNow is eligible to employ (recruiting will confirm eligibility)
What the Team is Saying
ChowNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, and vision plans plus dedicated mental‑health support. Company materials also reference FSAs and wellness extras that round out the core offering.
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Leave & Time Off Breadth — Time off includes “Unlimited Paid Vacation,” paid holidays, and remote/hybrid flexibility. These policies are positioned to support work‑life balance and are cited across company and third‑party listings.
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Parental & Family Support — Paid parental and family leave is part of the package, with details such as about seven weeks of baby‑bonding for all parents and eight weeks of paid pregnancy leave appearing in employer-provided listings. Adoption assistance and a return‑to‑work program are also referenced.
ChowNow Insights
What We Do
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Why Work With Us
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
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ChowNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy asks local Los Angeles employees to come in 2 times a week to allow for in person collaboration and cross-functional relationship building. Our open air, Culver City Headquarters is spacious and inviting for teams to be together.
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