Head of NYL GBS Transformation and Enablement Office

Location Designation: Hybrid - 3 days per week
* This position is primarily hybrid for candidates based in Chattanooga, TN; New York, NY; or Philadelphia, PA. However, we may consider remote candidates located elsewhere in the U.S. depending on experience and alignment with team needs.
Role Overview:
The Head of the New York Life Group Benefit Solutions (NYL GBS) Transformation Office will serve as the strategic and executional lead driving efforts to define, execute, and scale reimagine initiatives. The leader will oversee the transformation vision and drive integration of efforts across business functions, ensuring that initiatives align with the division's strategic goals, drive measurable business value, and are implemented responsibly and effectively. The role combines strategic focus, relentless execution, and a consistent disciplined approach.
In partnership with internal business leaders and external stakeholders, this leader will ensure that AI-enabled capabilities empower process and role evolution while translating into tangible business outcomes-enhancing distribution effectiveness, deepening client relationships, and powering differentiated experiences and efficiency across the value chain.
The ideal candidate is a visionary who can deliver near-term wins, an influencer who can mobilize across a matrixed enterprise, and a disciplined operator who ensures AI drives measurable business value responsibly and at scale.
What You'll Do:
Strategic focus:

• Define, build, and scale the GBS AI transformation and enablement office, including strategy development, program management, execution, change enablement, and value realization functions.
• Act as the chief evangelist for AI - inspiring adoption internally and positioning the organization externally as a market leader in responsible, data-driven transformation.
• Champion AI literacy, culture, and storytelling, driving brand evolution toward an AI- and data-first organization recognized for its innovation, thought leadership, and market eminence.
• Develop, own, and communicate a clear transformation strategy integrating technology including AI, Gen AI, and agentic AI with process and role evolution, which aligns with GBS' vision of service excellence while remaining hyper-focused on value.
• Accountable to deeply understand internal and external GBS stakeholders to develop a multi-year roadmap that supports improved experiences, efficiency, and differentiation.
• Responsible for making business cases, seeking organizational buy-in and securing funding for key initiatives; prioritizes investments based on value, stakeholder need, and capacity.
• Gain executive buy-in for transformation efforts, ensuring alignment across departments.

Relentless execution:

• Leads and mentors a team of both direct reports as well as matrix partners in the design, development, and delivery of transformation initiatives.
• Drives the prioritization of capabilities based on value - driving operational efficiency, customer experience, and innovation.
• Ensure coordination across GBS business and IT teams to accelerate adoption, avoid duplication, and maximize outcomes.

• Develop and drive change management and communication strategies to foster adoption of new systems, processes, and behaviors across the organization.
• In partnership with key businesses, ignite roadmap items to life via user stories/requirements and executing test and learns to deliver optimal outcomes for initiatives enabling execution of roadmap deliverables.
• Drives and/or empowers key business decisions regarding execution and roll out plans engaging key leaders and SME's as needed.

Disciplined approach:

• Establish processes, KPIs, and governance structures to monitor progress and accountability as well as frameworks and standards for responsible AI adoption.
• Evaluate and manage strategic partnerships with AI vendors, consulting partners, and research organizations to bring innovation into execution.
• Build business KPIs tied to efficiency, growth, and customer outcomes.
• Track and report impact, ensuring initiatives deliver expected business value.
• Accountable for transformation team budget, inclusive of internal and vendor business spend; evaluates spend for value and adjusts as needed.

What You'll Bring:

• Bachelor's Degree and a minimum of 12+ years of experience implementing transformational initiatives; proven success leading enterprise-scale AI or data initiatives.
• Deep understanding of Group Insurance, Life & Annuities, and/or Financial Services business models, operations, and value drivers.
• Exceptional relationship-building and influence skills, with a track record of mobilizing cross-functional teams and driving organizational change within complex, matrixed environments.
• Proven ability to navigate ambiguity, establish clarity, and drive tangible results in dynamic or rapidly evolving contexts.
• Ability to connect AI and data initiatives to business outcomes such as growth, customer experience, productivity, and risk management.
• Future mindset but willingness to jump in, own work, and make meaningful short-term progress.
• Demonstrated strong analytical and problem-solving skills; ability to be innovative and test and learn concepts validating hypothesizes.
• Established ability to leverage marketplace knowledge and experience to consult, make prioritization, and trade off decisions, and make recommendations to senior leadership.
• Market-aware and externally connected, leveraging ecosystem insights to inform prioritization, shape the roadmap, and advise senior leadership on opportunities, partnerships, and competitive positioning.

#LI - EM1
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Pay Transparency
Salary Range: $156,000-$223,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 92851