Senior Associate, Agency Standards

Job Requisition ID: 94297
Location Designation: Hybrid - 1 day per quarter
Role Overview
As a Senior Associate within Agency Standards at New York Life, you will serve as a registered Principal responsible for supervising electronic communications and supporting the firm's regulatory and compliance obligations. This role is primarily focused on electronic communications supervision, which represents approximately 70% of day-to-day responsibilities. You will oversee supervision across email and social media platforms, including Instagram, LinkedIn, and Facebook. You will also support broader supervisory functions, including assisting with complaint investigations, reviewing proposed fiduciary roles for agents and field managers, and managing conflicts of interest. In addition to day-to-day supervision, you will partner across departments on business initiatives, marketing campaigns, and technology enhancements to ensure supervision requirements are effectively integrated and scalable across the organization.
What You'll Do
• Serve as a registered Principal responsible for supervising electronic communications across email and social media platforms, representing the core focus of the role. Review high volumes of communications, identify regulatory risks, and ensure appropriate escalation and resolution
• Conduct and support investigations into flagged communications and supervisory concerns, ensuring proper documentation and closure
• Analyze supervision data and monitoring trends to identify risks and contribute to preventative solutions
• Monitor and manage alias email functions, including reviewing inbound communications, routing appropriately, and ensuring timely follow-up and documentation
• Assist in administering the NYL Email Opt-Out Program, including tracking, logging, and processing requests while identifying opportunities to improve workflow efficiency
• Partner with Compliance, Marketing, IT, and Field Leadership to align new initiatives, platforms, and campaigns with supervision requirements
• Contribute to ongoing improvements in supervision processes, including system enhancements and workflow optimization
• Support complaint handling efforts, including intake, research, investigation, and resolution; partner with Zones and the Complaint Review Unit to ensure timely and compliant outcomes
• Assist in maintaining and monitoring Family Supervision Plans, ensuring appropriate oversight of disclosed relationships and accurate documentation
• Support Annual Conflicts of Interest Questionnaire reconciliation by reviewing disclosures, identifying potential gaps, and partnering with Zones on follow-up actions
What You'll Bring
You are a detail-oriented and analytical compliance professional with a strong understanding of supervisory frameworks within financial services. You demonstrate sound judgment, strong organizational skills, and the ability to work both independently and collaboratively. You are comfortable reviewing high volumes of communications, identifying risk, and supporting investigative and supervisory processes in a fast-paced environment.
Required Skills
• Bachelor's degree or equivalent experience
• FINRA Series 7 and Series 24 licenses
• Strong analytical, investigative, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to interpret and apply regulatory and compliance standards
• Ability to manage multiple priorities in a fast-paced, regulated environment
Preferred Skills
• Experience in financial services supervision, compliance, or risk management
• Familiarity with electronic communications monitoring tools (e.g., Global Relay or similar platforms)
• Experience reviewing or supervising social media communications in a regulated environment
• Experience supporting process improvements, automation, or workflow enhancements
Pay Transparency
Salary Range: 72,850 - 104,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 94297
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