The Opportunity
We are seeking a visionary Head of CCO for the APJ region to lead the next evolution of our customer journey. This role is not just about managing retention—it is about transforming partner excellence and pioneering AI-first service offerings. You will lead our Customer Success (CS) and Professional Services (PS) pillars, ensuring that our "High-Touch" enterprise accounts receive world-class, technically advanced services that leverage the full power of AI that support their business objectives.
Please note this role is based in Sydney or Singapore.
- Transformation Leadership: 10+ years in CS/PS with 5+ years of mid level / senior leadership experience with a proven track record of transforming service models (e.g., moving from legacy to AI-first or Cloud).
- Technical Sophistication: A deep understanding of AI implementation lifecycles and the ability to speak the language of technical architects and C-suite executives alike.
- APJ Ecosystem Expertise: Extensive experience managing Advanced Delivery Partners and navigating the diverse partner landscapes of Japan, ANZ, and SE Asia.
- Strategic Growth Mindset: Demonstrated ability to grow "Service Attach Rates" by articulating the value of advanced, high-quality professional services.
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
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Parental & Family Support — Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.
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What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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