Global CRM Systems Administrator

Operating within the newly established umdasch Industrial Solutions division, AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors.

AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka’s 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC’s commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.

Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expand our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.

The Global CRM Systems Administrator will be responsible for overseeing the deployment and optimization of the CRM system across the organization. This role involves aligning stakeholders on strategy, timeline, and responsibilities for regional rollout, ensuring integration with existing systems, and managing the training and enablement of regional teams. The CRM System Administrator will play a critical role in enhancing sales processes, visibility, and customer engagement.

Key Responsibilities: 

• Strategic Planning: Develop and execute a phased regional rollout plan for the CRM system, ensuring alignment with global standards while accommodating local requirements. 
• Stakeholder Alignment: Align stakeholders on strategy, timeline, and responsibilities for regional rollout. 
• Integration Management: Oversee the integration of the CRM system with existing systems such as ERP Epicor and Avontus Quantify, ensuring seamless data migration and validation. 
• Training & Enablement: Implement a "Train-the-Trainer" model to ensure localized enablement and role-based training for sales teams. 
• Go-Live & Support: Manage the phased regional rollout, provide hypercare support, and establish a feedback loop for continuous improvement. 
• KPI Alignment: Align KPIs between legacy and new entities, ensuring accurate forecasting and reporting. 
• Reporting & Analytics: Develop and maintain monthly forecast reporting, integrating with analytics tools for detailed revenue tracking. 

Job Duties and tasks:  

• System Administration: Administer and maintain the CRM system, including user setup, data management, and customization to meet business needs. 
• Technical Support: Provide technical assistance and support to system users, manage Help Desk tickets related to the CRM software, Salesforce, and other business application software (ERP Epicor, Avontus Quantify). 
• Problem Resolution: Conduct research to resolve problems and integrate repeated questions into the training program. 
• Process Improvement: Collaborate with stakeholders to standardize, streamline, and coordinate business and system processes, and provide feedback and recommendations for software configuration improvements.
• Testing & Documentation: Assist with testing current systems for new improvement features or updates, and maintain ongoing documentation, including SOPs, testing checklists, and user manuals 

Qualifications: 

• 5 years of experience in CRM implementation and management preferred 
• Strong project management skills with experience in phased rollouts 
• Excellent communication and stakeholder management skills 
• Proficiency in CRM systems and integration with other business systems 
• Ability to lead and manage regional project teams effectively 

Preferred Skills: 

• Experience with ERP Epicor and Avontus Quantify system 
• Knowledge of sales processes and customer engagement strategy 
• Strong analytical skills and proficiency in analytics tools 

Core Competencies:

• Communication: Demonstrates good written and verbal communication, organized thought processes, and is polite and respectful of others. Adapts presentations to the audience
• Workload Management: Works under the direction and supervision of the Warehouse Supervisor, ensures timely completion of projects, makes time for unplanned assignments, and adapts to changing priorities
• Ethics and Integrity: Exhibits perceived fairness, tolerance, honesty, and consistency in the application of policies and procedures. Works with integrity and upholds organizational values 
• Flexibility: Able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities.
• Teamwork: Respects all members, solicits others' opinions, supports and complies with team decisions, and shares useful information

At AT-PAC, you’re not just joining a team, you’re joining a global movement to reshape access and scaffolding solutions. As part of our rapidly growing US operations, you’ll have the autonomy and support to make real impact from day one. We're committed to investing in our people, our innovation, and your growth. AT-PAC offers terrific career opportunities, competitive compensation, comprehensive benefits.