- Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
- Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
- Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
- Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
- Gather technical requirements from customers, including new and existing AWS account details and configurations
- Educate customers on current technologies, Mission Cloud services, and industry best practices
- Experience working in a technical Customer Support, Implementation, or Onboarding role
- Ability to work in a project management role
- Ability to work with public cloud, preferably with AWS
- Ability to communicate regularly with customers over phone or video conference and email
- Ability to work with contracts and understand service level agreements
- Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
- Ability to work in a fast paced evolving environment
- AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)
Skills Required
- Experience working in a technical Customer Support, Implementation, or Onboarding role
- Ability to work in a project management role
- Ability to work with public cloud, preferably with AWS
- Ability to communicate regularly with customers over phone or video conference and email
- Ability to work with contracts and understand service level agreements
- Ability to manage multiple customer onboardings at one time
- Ability to work in a fast-paced evolving environment
- AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)
Mission Cloud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mission Cloud and has not been reviewed or approved by Mission Cloud.
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Healthcare Strength — Health coverage spans medical, dental, and vision with fully employer‑paid premium options in some plans, plus EAP, wellness programs, and inclusive reproductive and transgender care. Coverage extends to dependents and is complemented by wellness resources.
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Leave & Time Off Breadth — Time off includes FlexPTO with a minimum time‑away requirement, paid volunteer time, and additional leave types such as holidays and sick time. The structure emphasizes taking time off while maintaining flexibility.
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Parental & Family Support — Parental benefits include about ten weeks of paid parental leave applicable to different types of parents and adoption assistance. Return‑to‑work support and fertility‑related benefits indicate broader family support.
Mission Cloud Insights
What We Do
Mission Cloud Services, a CDW company, is a leading AWS Premier Tier Services Partner and Cloud Managed Services Provider. Through its dedicated team of expert cloud operations professionals, cloud analysts, and solutions architects, Mission delivers a comprehensive and differentiated suite of agile cloud services designed to help businesses migrate, manage, modernize and optimize their AWS cloud environments, facilitating continuous improvement and delivery across your entire cloud journey. We believe that the cloud is the greatest business transformation tool of our time, capable of turning an unrealistic or impractical goal into an achievable reality. Our job is to provide the expertise, resources, and strategic insight you need to transform your cloud infrastructure and your business.
Why Work With Us
Mission is a 100% distributed team with distributed team benefits so every employee has the opportunity to work in an environment that is conducive to productivity and engagement. We rely on our core values to make decisions, give feedback and recognition, and to evaluate whether potential new team members are aligned with our culture.
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